Traditional key meter says error D2?

Hi @Fluffy Carrot ,

If memory serves, the D2 code usually means there’s not enough credit on the key to bring you out of Emergency Credit - you’d need to get enough onto it to get you to at least £1 of regular Credit AFTER whatever you owe gets taken from the key.

If the key isn’t working at shops at all, then you definitely need a new key. Please reach out to Support in the morning and they can help you get one.

For OVO PAYG: https://ovoenergy.com/help - Live Chat is fastest OR 0330 175 9669 (do NOT use email!)

For Boost PAYG: https://boostpower.co.uk/help OR 0330 102 7517 (do NOT use email)

You’ll then be given a TAG Code within one hour. Wait for about an hour and then head to any PayPoint shop where you should be able to grab a new key and have it programmed - please give the shop assistant the TAG Code so they can program and register the key to your account. DO NOT ATTEMPT TO TOP-UP YET!

Once that’s done, take the new key home and insert it into the meter - you’ll want to keep it in the slot for at least 60 seconds so that the meter can finish the key registration. Once this is done, you can remove the key and head back to the shop to top-up as normal and it should just work.

If you still have trouble after that, the meter may need to be replaced. In that situation, let Support know and they’ll make the arrangements.