Howdy ​@Rosalind41 !

If you’ve never had an IHD at the current property, you should qualify for a free one. Have a word with OVO Support and they’ll try and pop one in the post for you.

Hey ​@Rosalind41 

Welcome to the Forum.

I’m glad to see one of our volunteers, Blastoise186, has already stopped by with some really helpful advice on this.

If you’re with OVO, then you can ask for a replacement IHD to be sent out free of charge by having a chat with the Support Team. There’s no charge for this as OVO’s policy is that your first IHD is always free and every member is entitled to one. Once the request is in, OVO will aim to send you a new IHD out in the post as soon as possible, depending on stock levels. If you’re with another supplier, please reach out to them directly as they might be able to help you out.

For more on this, check out this helpful topic from Blastoise186 himself. The following topic may also be helpful:

Let us know how you get on.