It has takenĀ 5 years to get SSE/OVO to finally organise installation of a smart meter- eventually found out why.
When they sorted the change from SSE to OVO, they wrote my e-mail incorrectly. I had absolutely no say nor input in them swapping me to OVO, it was all handled on their end.
Why were they exchanging my address by word of mouth instead of simply copy-pasting it over?Ā
Also learned they had incorrectly marked me as having a smart meter for both services.
Had to chase them over the course of 2 years to get 1 meter updated and the other actually installed as each time I was told āit will be sortedā, I heard nothing back and never had anyone contact me after to actually confirm anything.
When they updated my Electric meter, I had Ā£20~ on it. I left it 24 hours but my credit didnāt appear on the meter and I was running out, so I activated Emergency Credit and called support. They informed me theyād set it up- a worker topped it up but didnāt reset the Emergency Credit.Ā
Last week, my Gas was inexplicably shut off and I had to call out an engineer to fix it- after being asked to go in and out and shut off the gas valve, turn on the gas valve, turn off the trip switches (it was a huge hassle and I got fed up and asked for an Engineer which they, very reluctantly, finally sent one).Ā The Engineer couldnāt figure out the issue at first then changed my supply from prepayment to credit, without informing or asking me beforehand, and the Ā£65 I had on the meter before this change is now missing.
It's been a week since I sent an e-mail about this issue and they have not replied nor made any efforts to rectify the situation.
I have made no agreement to pay so Iām unsure where or how they think theyāre going to get payment so Iām not sure whatās going to happen at the end of the month (assuming thatās when theyāll try to charge me for the service I didnāt agree to)
Where can I go to get professional help with this matter or speak to someone higher up to actually fix this mess? OVO at this point owes me Ā£65 and hell, compensation for the amount of stress caused wouldnāt go amiss because this is ridiculous.