I have had new pay as you go electric meter installed today and got a new top up key. How long for the new key to be activated ?
I tried toping it up earlier today and the key was’nt recognized at the paypoint. Is there waiting period to for my new key to be activated ?
Have you (or the meter installer) registered the new key with the meter?
You won’t be able to put credit on the key at a paypoint until that has been done first.
See ‘Topping up for the first time’ here: https://www.ovoenergy.com/help/article/topping-up-traditional-meter
Hey
Glad to see one of our volunteers has already stopped by with some helpful advice. Have you been able to get that all sorted now?
If you’re still having trouble, please do let us know and we’ll do what we can to help.
We do have some other really helpful topics all about topping up that may be useful for you:
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