Hey @Dimview ,

You might just need to get the PAN (Personal Account Number) regenerated for Electric. Give 0330 175 9669 a call in the morning and PAYG Support should be able to get the show on the road for you. Or feel free to Live Chat it via https://ovoenergy.com/help .

Hey @Dimview 

Sorry to hear about this but I’m glad one of our volunteers Blastoise186 has already stopped by with some helpful advice.

Have you been able to get sorted out here with topping up? Let us know if you’re still having any trouble.

Hi no joy as yet. I’ve DM Ovo on messenger and sent an e-mail. I have also sent a screen shot of my account number.

Hey @Dimview 

Sorry about this.

Did you use the messenger service on Facebook to message the team? Or was it the live chat? 

Have you had a response to your email? 

Do let us know if you’ve not been able to get any further forward and we’ll see what more we can do.

All sorted now. Lady on the phone came to my rescue 🛟 long hard slog but got there in the end.