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BPLightlog
Super User
Super User
February 21, 2023
Open for votes

Add a version reference to any bills updated

Related products:Online account
  • February 21, 2023
  • 47 replies
  • 801 views

There are a number of reports of bills being updated after first issue. I’ve seen this myself with an update just a day or so after receiving a pdf by email. 
To help understanding, a reference or version number on any updated bill would help to track any changes. This could follow the date reference underneath the account number

47 replies

Jeffus
Rank 20
Rank 20
February 21, 2023

I think that is a great idea. 

Here is one as an example

 

Jeffus
Rank 20
Rank 20
February 21, 2023

And i think it would help in this case to see what had happened

 

Jeffus
Rank 20
Rank 20
February 21, 2023

Another example 

 

Tim_OVO
OVO Staff
OVO Forum Legend
February 22, 2023

It will be interesting to get the take of the product owners for this idea. 

 

Making version control better is a good idea if it’s needed. And I can see your links to topic examples of bills being retrospectively updated. Hopefully we’ll hear about why and if version control can help clear things up. Changing this to ‘Open for votes. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
OVO Forum Legend
February 22, 2023
NewOpen for votes
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Jeffus
Rank 20
Rank 20
February 22, 2023

It would interesting to include here examples of what other suppliers do if anyone knows? 

My memory isn't great these days unfortunately... so i can't remember what Scottish Power did when i was with them. 

It may help when thinking about difficult options. 

 

BPLightlog
Super User
Super User
February 22, 2023

It would interesting to include here examples of what other suppliers do if anyone knows? 

My memory isn't great these days unfortunately... so i can't remember what Scottish Power did when i was with them. 

It may help when thinking about difficult options. 

 

I will try to look at my records. I know the update tag used to happen (previous supplier) but not sure when it stopped. The main thing on the current system is that there is no reference to which bill is correct, if a customer has received a pdf at billing only for an update to appear, unannounced online later. 
Realising that online should be the latest but not everyone will notice

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
BPLightlog
Super User
Super User
February 22, 2023

Here’s a previous bill from 2021 … note the details regarding an updated bill and a date reference

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
BPLightlog
Super User
Super User
February 22, 2023

and a couple from earlier changing from estimated to actual .. 

bill version ID at top left under the logo

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Jeffus
Rank 20
Rank 20
February 22, 2023

Some more Scottish Power screenshots as i see i can still log in