Hi ​@GrandmaSusie ,

That’s… A bit strange… Did you not see it in the Charge Anytime app?

Very strange. You haven’t downloaded the Charge Anytime app have you? If you have delete it and start again.

We do have the Charge Anytime app but there is no button for Urgent charge, however we are currently charging the car so maybe it only displays before one actually plugs the vehicle in looks like it may be ready to go by the end of the week  
Thanks for replying  

Gotcha, I don’t think it shows while the vehicle is actively charging, but let me check something and I’ll be right back.

Ok, just checked in with the team.

As far as they know, there shouldn’t ever be a situation where the Urgent Charge button cannot be found or used. If you’re having trouble finding it, they’re happy to help figure that one out if you give them a call on 0330 175 9678.

Many thanks, will give them a call  

Hey ​@GrandmaSusie 

I’m glad to see our community members have already stopped by to help out here, and Blastoise186 has been able to get to the bottom of that.

Let us know how you get on speaking with the team or if you have any other issues, just let us know.

Thanks Abby.
Our car still charging on slow mode as we have yet to install the EV home charge point (tomorrow crossed )
 Once it’s fully charged and unplugged we’ll check and see if the Urgent Charge icon is then visible otherwise we’ll call the number mentioned in a previous post.
Thanks again,
Susie

Ooh, nice. What Charger did you go for?

I don’t actually know my husband has organised it - I’m just making the lunch  

Thanks so much everyone for the help and advice re.the Urgent Charge icon.

We unplugged the car this morning and the icon did display so worrying over - for now ! Just got to learn to drive the thing  

Take care on the roads all of you !

Hey ​@GrandmaSusie 

Thanks for the update on that!

Take care on the roads, enjoy the new car and charger.