Just had a smart meter fitted and trying to add Charge Anytime for EV charging - the online account says I don't have a smart meter?

  • 19 April 2023
  • 5 replies

Got a new smart meter fitted for gas and electric yesterday. I’m trying to add Charge Anytime to my account. It won’t let me, as the app says I don’t have a smart meter. 


Best answer by Blastoise186 19 April 2023, 21:53

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5 replies

Userlevel 7
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It’s a little too soon to set that up! Commissioning takes up to six weeks, so try again after that and it should work. :)

Six WEEKS?! 😢😢

Userlevel 7
Badge +1

Could be faster, sometimes two weeks. Keep trying once a day and once the meters are connected, you can continue setup. This isn’t something OVO can speed up though I’m afraid.


Same issue for me. How long did it take in the end? I am hoping it’ll be a few days rather than 6 weeks!!



Userlevel 7
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Hi @MagicGYR ,

It can be anywhere from a few days to six weeks. We can’t say more than that I’m afraid.