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Hello,

We had a Hypervolt Home 3 Pro installed by Ovo yesterday and have been trying to connect it to Ovo Anytime via the app. However, we just keep getting an error message saying “You cannot currently enrol in the Ovo integration as we need to finish upgrading the firmware on your charger. Please ensure your car is not plugged in to the charger and try again in an hour”. Needless to say we have tried several times since the installation was completed yesterday afternoon, but are still getting the same message. I have tried deleting the Charge Anytime app and reinstalling it but still no joy.

The troubleshooting test on the Hypervolt app says everything is fine. Have considered doing a factory reset or unadopting and readopting the charger, but the Hypervolt help pages say to only do these things if advised by their Customer Support team.

We have previously used Charge Anytime D2V with my husband’s previous company car (Kia Niro) but both current cars aren’t compatible with Charge Anytime D2V (hence the purchase of a smart charger). Current cars are a VW e-Golf and a Seat Leon PHEV.

There is no one available at Hypervolt or the Charge Anytime team until Monday and in the meantime we have two vehicles that need charging, but won’t get the Charge Anytime price if we do and an App that tells us to ensure the car is not plugged in, so can’t use the charger if we follow that anyway! Very frustrating start to our Hypervolt / Charge Anytime experience.

Anyone know how long a firmware upgrade should take or if there’s anyway of resolving this issue?

Hi, I don’t have any direct experience but both companies use social media and a direct message might get a reply before Monday. 

Hey @trar85 

 

Sorry to hear about the trouble you’re having. Has it managed to sort itself over the weekend?

 

Did you reach out to the team for some support on this? Let us know how you’re getting on with this, if you’re still having trouble we’ll see what we can do via the team.

Hi Abby,

It didn’t sort itself over the weekend but we’ve spoken to the charge anytime this morning and they advised us to speak to Hypervolt, who have pushed out the update and asked us to try again in an hour. 🤞

Thanks,

Tara

Tara,

We had the Hypervolt 3 Pro fitted a couple of weeks back, brand new to EVs etc. Once the HV3 updated itself the OVO Charge Anytime app picked up on it, all linked and synched and my Mokka-E has been charging flawlessly ever since.

Good luck!

WW

Hey @trar85 

 

Thanks for the update on that, hopefully that push from Hypervolt will do the trick! Let us know is you’ve got any other problems we can help with.

 

Thanks for sharing that @WiltshireWanderer, glad to hear things are going smoothly for you! 

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