Skip to main content

Hi,

New customer here, trying to sign up for Charge Anytime but the app launches to a black screen and does nothing. I’ve tried the usual uninstall, restart, try different device etc but all with no result. 
 

Emailed the Charge Anytime mailbox last week but no answer as of yet. 
 

Anyone else had this issue and suggestions to fix?

 

Cheers

Hey @GarryC1989 ,

Sorry about that!!! Try calling 0330 175 9678 to speak to the team directly. They’ll see what they can do for you about this.

Hey @GarryC1989 ,

Sorry about that!!! Try calling 0330 175 9678 to speak to the team directly. They’ll see what they can do for you about this.

Thanks for the quick reply, I’ll try giving them a call on that number!

Hey @GarryC1989,

 

Did you manage to speak to someone on the Charge Anytime team? Let me know if you haven’t and i’ll ask them to check the mailbox 🙂

Hey @GarryC1989,

 

Did you manage to speak to someone on the Charge Anytime team? Let me know if you haven’t and i’ll ask them to check the mailbox 🙂

Hi,

No, not yet, haven’t had a chance to call. If you could help get support that would be great. 
 

Hey @GarryC1989,

 

I’ve reached out to the team and asked them to take a look! I’ll keep an eye on things and make sure we get someone along to support you 😊

Hey @GarryC1989,

 

I’ve reached out to the team and asked them to take a look! I’ll keep an eye on things and make sure we get someone along to support you 😊

Thanks for your help, someone reached out after your prompt. 
 

I’m not sure their reply addressed my issue with the black screen upon opening the app though, so hopefully they get back to me with some additional support. 

Hey @GarryC1989,

 

​You’re welcome! I also got a message from them saying it’s a known issue with Apple at the moment, and a fix should be available soon! If I hear anything further, I will come back and update you.

 

Please keep me updated on this. I want to make sure it gets resolved 😊

Hey @GarryC1989,

 

​You’re welcome! I also got a message from them saying it’s a known issue with Apple at the moment, and a fix should be available soon! If I hear anything further, I will come back and update you.

 

Please keep me updated on this. I want to make sure it gets resolved 😊

Great, thanks for the update. Hopefully a new app will be available soon as Charge Anytime was the main reason for joining OVO 😊

Hey @GarryC1989,

 

Welcome to the Charge Anytime world 🎉

 

​The teams are working hard to implement this, so it should be available soon! Do you have the OVO Beyond app yet? If not, I recommend it, as it’s our version of an energy savings account. You can find more information at https://www.ovoenergy.com/beyond.

 

Another suggestion is our Power Move challenge, which allows you to earn up to £15 per month back on your bills! I left a topic for you below from other users on this path who are already sharing their tips to maximise this.

 

Let me know if this helps you! 

Anyone fixed this yet. I have the same problem and it very, very annoying that I cannot sort this for charging my EV. 

Hi @Cu29 AL,

 

I’m sorry to hear this. 

 

I’ve checked this with the team who have advised that app updates that should fix this issue should hopefully be released today.

Hi,

 

Im happy to confirm with the app update I can now login - thanks for the help. 

Yes!  Thank you. All sorted via the app update. 😊

Reply


Terms & ConditionsCookie settings