Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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F.A.Q.

All your frequently asked questions about smart meter reading schedules

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Tutorial

Smart Meters and In Home Displays - Topic Hub

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Tutorial

Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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521 Topic threads

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New Member*
ajayNew Member*
Posted in Smart meters

Issues after moving to OVO, Incorrect Smart Meter configuration and Lack of Tariff transperancy

I was migrated from SSE(Standard Economy 9) to Ovo (Simpler Energy - Economy 7) earlier this year. During migration, I recieved a letter stating “We wrote to tell you that we were moving your electricity supply to OVO Energy. Great news! Your move is now complete. With OVO you can expect clean, affordable energy - plus the same great customer service. And you can rest assured that your prices haven't changed as a result of the move, you'll still pay exactly the same.”However, I just noticed that my Ovo Plan has only 7 hours of Off Peak usage.  The main issue now is that , All my storage heaters are getting Powered ON by the meter, during Peak tariff hours (1 PM to 4PM and 8 PM to 10 PM this was non-peak hours in my previous tariff ), Which is resulting in heavy un-intended consumption and unfair billing.  Will OVO be able to refund this consumption, as METER was expected to work as per the new OFF Peak timings ?  Am I entitled for a compensation due to their fault in correctly configur

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Emmanuelle_OVO
Community Manager
2 months ago
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New Member*
GuyveallNew Member*
Posted in Smart meters

Poor signal in north for SMETS2 meter

Hi I am in the North, my smart meter is in an underground bunker and it doesn’t communicate - is there anything I can do to help it link up?  An aerial maybe Many thanks Guy

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Blastoise186
Plan Zero Hero
2 months ago
J
Carbon Cutter*****
jamesb27Carbon Cutter*****
Posted in Smart meters

Am I Economy 7?

A bit confused as to the right details about this,what are the cheapest times using electric.

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J
Carbon Cutter*****
2 months ago
D
Carbon Cutter*
dovecCarbon Cutter*
posted in Smart meters

Smart Meter - Space for installation

Hello, I moved into a basement flat in September last year that has no smart meter. I’m eager to get one installed, in particular because while my gas meter is easy to access myself on the basement floor, my electricity meter is inside my neighbour’s apartment on the first floor - so I need to contact him for any meter readings. I reached out to Ovo in December and had a smart meter installation booked in January. Upon assessing my neighbour’s utility cabinet, he told me that there simply isn’t enough space in there to install the smart meter (see image). He said the only way forward would be for me my neighbour to request an upgrade to the latest model of smart meter as the newer ones only need one device which should open up some room. My neighbour kindly followed this up with BG who said they are unable to replace the meter because it’s working ok from their side. The request for a meter with a smaller shape is not something they can send out an engineer for.So what do I do next? Ar

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D
Carbon Cutter*
2 months ago
D
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DarrellCarbon Cutter***
posted in Smart meters

Is a ghost using electricity when I'm not at home?

I was’t at home over Christmas but according to my electricity usage more Kwhrs was used on Christmas Day than is normal for me.  What is going on ?  OVO speak much about this but actually explain very little in fact they talk complete ‘Grey’.  Not good enough !  Same with my Gas ?????  The records should only show actual usage ie, If nothing is used a big fat zero should be shown for those particular days - anything else is completely confusing !  But that’s the name of the game isn’t it - confuse them so that they will eventually ‘go away’.

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R
Carbon Cutter*
2 months ago
R
New Member*
RgreavesNew Member*
Posted in Smart meters

Does my In Home Display (IHD) need to be plugged in all the time?

Does your smart meter have to be plugged in all the time? I turn the display thing off sometimes to plug other things in. Will this affect OVO getting my readings? Thanks

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C
New Member*
2 months ago
D
Carbon Cutter****
Dolly5Carbon Cutter****
Posted in Smart meters

Energy smart tracker

Since the 1st October, my smart meter tracker has been showing unusual values. Have phoned ovo numerous times, but still getting the same answer which is, still having glitches. I want someone to come and have a look at my meter, but not getting any joy. 

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G
Carbon Cutter*
2 months ago
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wakeyjockCarbon Cutter****
Posted in Smart meters

Smart meter not sending electricity reads

Hi, I’ve had problem with no meter readings being sent since start of December . OVO sent engineer, he replaced both meters 24th January. Gas meter readings being sent ok, but not electricity readings. Phoned OVO , said I must wait 6 weeks to see if it miraculously sorts itself. I said , no electricity smart meter readings sent since early December. Also I’ve lost out on Powersave, as they don’t have the readings. Anyone help ? 

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Emmanuelle_OVO
Community Manager
2 months ago
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Carbon Cutter*****
awills61Carbon Cutter*****
Posted in Smart meters

RTS Switch of and Smart Meters

I’ve read all the post on here that relate to this topic but have yet to see a definitive answer as to when there will be a solution for those of us transferred from SSE. The OVE web page https://www.ovoenergy.com/can-i-get-a-smart-meter still says they are not available. Given that the switch of is next year it doesn’t leave a lot of time t0 implement a solution.

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Emmanuelle_OVO
Community Manager
2 months ago
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NeculaCarbon Cutter****
Posted in Smart meters

Gas Smart meter has a reading of all zeroes on the display and no charges on bill

Brief Background: I live alone in a 2nd (top) floor flat in a newish block of six flats, so relatively low usage.  The electric meter is in a cupboard under the stairs in the communal area entrance, and the gas meter is outside on an exterior wall at ground level.  Point to point distance between them is probably about 15 metres.  The IHD is on the edge of the range to pick up a signal from the meter, and fluctuates with being connected and offline.I had smart meters fitted in June after holding out for years given all the problems I heard about them from other people.  When they were fitted the engineer said he wasn’t sure if he’d be able to change the gas meter due to it’s distance from the electric meter.  However after checking it, he said it was fine and both were replaced.  The electric meter switched on my account fairly quickly, but the gas meter hadn’t changed after a couple of weeks but I was told to allow 6 weeks and it did eventually change.Since the whole premise was that

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Abby_OVO
Community Manager
2 months ago
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Carbon Cutter****
tobydehCarbon Cutter****
Posted in Smart meters

Being told OVO don't supply 3 phase smart meters, is this really the case?

We have a 3 phase supply to our house and would like to have a 3 phase smart meter installed.I saw various discussions on the ovo forum regarding people having 3 phase smart meters installed so I decided to give OVO a call.. I was told on the phone that they do supply 3 phase smart meters and that I could have one. I made the switch from Birtish Gas and now that im a customer I’m being told that OVO do not supply 3 phase smart meters?!Customer support said that an engineer can wire a single phase smart meter... I’d have thought that we have a 3 phase supply for a reason and chucking everything onto a single phase might not be the best idea? Any input would be greatly appreaciated.

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Abby_OVO
Community Manager
2 months ago
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Carbon Cutter*
GunnistaCarbon Cutter*
Posted in Smart meters

THTC And Smart Meters

I have a THTC installation with a Radio Teleswitch that controls the storage heaters.  Has OVO developed any smart meter configurations that can replace the radio Teleswitch as this is due to become obsolete next year.

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Blastoise186
Plan Zero Hero
2 months ago
H
Carbon Cutter****
hydroskyeCarbon Cutter****
Posted in Smart meters

My home is un-occupied- Would a smart meter be a smart choice for me?

Hello,I spend most of the year in Canada but have a holiday property on the Isle of Skye in Scotland. I have been paying a standing charge of £29 a month for electricityeven though the house is vacant. I can just about handle that, but recently OVO has been mumbling about raising charges to £92 a month! One problem I have is finding someone to read the meter when I’m away. Someone suggested I get a ‘smart meter’. My questions are:-Would that be a fair, wise and economical choice?-Is there a fee to install a ‘smart meter’? James.   *edited by moderator*  

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Firedog
Plan Zero Hero
2 months ago
J
Carbon Cutter****
Jubilee101968Carbon Cutter****
Posted in Smart meters

Wan light flashing every 5 seconds- But EDF say they can't commission?

Hi, I have a smart meter that was installed by EDF. The WAN is blinking ever 5 seconds. EDF said that they cannot commission the meter due to signal. They say they cannot inform the DCC as they have not been able to commission.  However I have read that the wan blinking every 5 secs means that the smart meter (electric is communicating) I would be grateful for any insight here. 

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G
Carbon Cutter*
2 months ago
L
Carbon Cutter****
Lauren87Carbon Cutter****
Posted in Smart meters

Gas kwh big jump in usage for unknown reason

I had to submit my meter readings manually after my smart meter decided to just not send them anymore. I was unable to enter the readings online so contacted the web chat advisor. He asked me to take photographs of the meter readings due to them not sounding correct. I then received an updated bill stating I needed to up my DD to £1038 a month from £191 I usually pay. I'm absolutely shocked and definitely can't afford this. My usage is stating that I used over 7000kw of gas in January. My January 16th meter reading was 07935 KW (sent by smart meter), today's reading is 90302kw. I barely put the heating on and my smart meter shows I use around £7 a day on gas and electric (electric is always higher than gas in my house). What do I need to do now? Surely this is an error on my meter? 

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L
Carbon Cutter****
2 months ago
T
Carbon Cutter*****
tony1tfCarbon Cutter*****
Posted in Smart meters

Connectivity issue with my Chameleon In Home Display (IHD) and how I fixed it!Tutorial

Updated on 14/12/22 by Emmanuelle_OVO Since we had S2 smart meters installed for gas and electricity last year, we have lost the electricity readings on my IHD twice. The engineer came round and replaced the electricity meter a couple of weeks ago, but the electricity readings stopped again after a few days. OVO have said that it is a firmware problem in the IHD, and a replacement will be rolled out after January.Wondering if the IHD can be reset to temporarily fix the problem, I pressed the on/off switch and disconnected the charger (My IHD seems to have a battery in it so it works when disconnected from the supply). I then held the on/off switch pressed for some time while reconnecting the charger.The IHD came up in a reset condition and reconnected to both meters after a minute or two. It is now showing both gas and electricity readings again. So if it fails in a few days, which I expect, I now know how to get it working again. I presume that there is some sort of software overflow

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E
Carbon Cutter**
2 months ago
J
Carbon Cutter***
JanetfCarbon Cutter***
Posted in Smart meters

how do i find how much power we actually use from solar panels?

I have solar panels but no battery. I submit regular generation readings for FIT but I have no idea how much of my generated power I actually use.i understand that the smart meter readings on electricity bill are from the actual meter so do not include generated power, but the smart meter shows power actually used.How can I find the figures for actual use (monthly or annual) so I can calculate this? I can only see figures at the instant I’m looking at the meter so it isn’t helpful at present

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BPLightlog
Plan Zero Hero
2 months ago
S
Carbon Cutter****
Simon.pCarbon Cutter****
Posted in Smart meters

No matter when my boiler starts in the mornings OVO’s gas energy graphs always show it starting half an hour earlier

I have been monitoring this situation for a while ! No matter when my boiler starts in the mornings OVO’s gas energy graphs/lists always show it starting half an hour earlier, OVO insist it’s my boiler starting up, I can tell you that’s impossible ! I know my smart heating system inside out and got very frustrated being fobbed off by OVO, so being an early riser I took it on myself to prove so.At midnight for four days I turned the gas off by the lever at the gas meter,I also physically turned the boiler off at the switch, the following morning at 5.55am the gas was turned back on, at 6am the boiler was powered up,the graphs over this period still reported my boiler starting at 5.30am ! With an average of 1.49kwh used in that half an hour.On further investigation the energy app “Hugo” is reporting the same (starting half an hour earlier)With my evidence supplied to OVO they still insist it’s my boiler, 🤔 which is impossible, as is anything else using gas with it turned off.The only th

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S
Carbon Cutter****
2 months ago
A
New Member***
andymgNew Member***
Posted in Smart meters

Why are the usage light indicators on my Smart Energy Tracker not accurate since moving to OVO?

Hi. During this month (December 2021) have had my gas & electricity accounts transferred to OVO. I have smart meters for both supplies, which I have had for several years, and an In House Display in the hallway, roughly 6 feet from both meters. Prior to the transfer, the IHD regularly and correctly switched through its colour sequences - green, orange & red - in accordance with the energy usage at the time. However, since the transfer it is now displaying a red light almost all the time, even when high energy appliances are not in use. Even with most items turned off and the central heating not running, it displays an orange light where before it would have been green. I have also noted that the tariffs shown on the IHD do not match my actual tariff and are much higher per unit. I have tried rebooting the IHD but it has made no difference. Can anyone offer answers to this?

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J
Carbon Cutter*
3 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Smart meters

All your frequently asked questions about smart meter reading schedulesF.A.Q.

Updated on 13/02/24 by Emmanuelle_OVO: What is a smart meter reading schedule? When you get a smart meter, you can choose from 3 options for how often it sends meter readings to us. These options are half hourly, daily and monthly. How does this affect my live billing? The traditional way of getting a monthly or quarterly statement can make it harder for you to feel in control of your energy costs.  With half hourly or daily meter readings, you can see how much your energy use has cost every day. You can also keep track of your balance throughout the month, instead of waiting for your monthly statement.  Want to take a closer look at your usage? Check out this topic:   We can only work out your accurate charges whenever we receive a meter reading. So live billing works best if your smart meter schedule is set to send us readings either daily or half-hourly. We’ll then update  your balance every day based on your actual usage data. You can find out more about live billing in this handy

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Emmanuelle_OVO
Community Manager
2 months ago
Abby_OVO
Community Manager
Abby_OVOCommunity Manager
Posted in Smart meters

The Smartest Prize Draw Ever

Have you got a traditional meter and want to be entered into our Prize Draw?  We’ve been running a prize draw for customers who upgrade their traditional meter to a new smart meter. The prize draw is ongoing, so if you upgrade your Traditional Meter to a new Smart Meter you could win free energy for a year. Every month, 1 winner will be drawn at random from eligible entries in accordance with the terms. About the prize draw  The prize draw happens monthly, and is free to enter. Customers who replace their traditional meter with a smart meter, could win free energy for a year - that’s £2,074 in energy credit. The value is based on the Ofgem price cap set for 1 July 2023, for more on this see full terms here. You'll be automatically entered into the prize draw the month after your smart meter install. So for example, if your smart meter was installed in February you’d be entered into March’s draw. If you’re a winner, the credit will be automatically added to either your electricity or ga

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Abby_OVO
Community Manager
3 months ago
R
Carbon Cutter****
ruralCTsupplyCarbon Cutter****
Posted in Smart meters

What smart meter options do Ovo offer for polyphase CT metered supplies rated at 200A per phase?

Hi,I have looked at this these threads in the past and always found them detailed and informative - but this is the first time i have put my head above the parapet to ask a question, so apologies in advance if this has been well covered previously. *I live in south of the UK in a rural location and my property has a split (2) phase electricity supply rated at 200A per phase and is currently metered by a Elster A1140 CT meter.  The meter is modern but operates in single tariff “dumb” mode so requires periodic manual meter readings to be taken.I am keen to access a wider range of modern electricity tariffs but getting a meter that can facilitate this seems a bit of a challenge.  I have been told that SMETS2 meters (even polyphase ones) seem to only go to 100A per phase so they aren’t an option.  Most Domestic Electricty supply companies I discuss this with are unable to offer any other options.  Some Business Electricity Suppliers have indicated that our set up is more common on the Comm

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R
Carbon Cutter****
3 months ago
D
Carbon Cutter*
davidlawmanCarbon Cutter*
Posted in Smart meters

30 minute delay between Economy 7 rate being applied and Economy 7 power being switched on

Hi, My smart meter has a thirty minute delay between the E7 rate being applied and the E7 power being switched. This means I am only getting six and a half hours at E7 rate and worse When the meter switches back to the day rate the E7 power does not switch off for a further thirty minutes so my water heaters and storage radiators are charged at the peak rate for half an hour. I have contacted OVO and done all the checks on the meter they required but have not been offered a solution. This is costing me money. I only realised what was happening recently but believe the problem has been with me either since I had the meter installed or switched to OVO both over two years ago. Has anyone else had this problem and what can I do to get OVO to rectify this. to date I have just been fobbed off by the helpline staff who either don’t grasp the problem or don’t want to admit it exists,

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D
Carbon Cutter*
3 months ago
K
Carbon Cutter*
KJRCarbon Cutter*
Posted in Smart meters

Installation of a CT meter and on a domestic tariff

I have a 3-phase 200Amp supply. KVA is 101 and I need to have a CT meter installed. This is for a single house which is using only electricity (no gas). I have EV chargers, heat pumps etc. Can OVO install a CT meter and offer me a domestic tarrif?

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R
Carbon Cutter****
3 months ago
Fuzzycat
Carbon Cutter*****
FuzzycatCarbon Cutter*****
posted in Smart meters

Do you think Smart Meters are the next best thing since Sliced Bread?

I don’t get the hype and that they actually save money! You use what you use and don’t really want to get over excited about checking home displays every five mins. Benefit for me, though is topping-up (PAYG) meter without having to find a working sweet shop terminal.

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Emmanuelle_OVO
Community Manager
3 months ago

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