Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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F.A.Q.

All your frequently asked questions about smart meter reading schedules

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Tutorial

Smart Meters and In Home Displays - Topic Hub

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Tutorial

Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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521 Topic threads

L
Carbon Cutter****
LarchtreeCarbon Cutter****
Posted in Smart meters

How do I take a reading from a Secure SMETS 1 smart meter?

I need to give my current meter readings to my new supplier but I can appear to find my current meter readings on the Smart meter. I’ve tried entering “9” but I think this is for a different make. Any suggestions please?  

21
Amy_OVO
Retired Moderator
4 years ago
C
Carbon Cutter****
cc86Carbon Cutter****
Posted in Smart meters

Why is my smart meter tripping the fuse box overnight? - Who should I contact to fix this?

Hi all, I've had a recurring problem with my fuse box RCD tripswitch tripping overnight and I'm wracking my brains to find out what's causing it; thought I'd post something here to see if anyone had similar problems before I fork out for a leccy. We're with OVO and have had our smart-meter for about a year, which replaced our old manual meter. Our fusebox is a Memera 2000 and the RCD protects our shower, water heater (defunct as we use a combi boiler which is wired to the main supply) and sockets (all on seperate trip switches). During the night the RCD switch will trip which knocks out our power so I have to turn it back on manually in the morning. I've used the OVO energy tracker to trace the problem to when it started on 14/06, where we had readouts of 0.0kwh at 2.00am. It's a pretty consistent pattern with a few minor variations which I've listed below 19/06 4am, 20/06 1.30am, 22/06 2.30am, 23/06 2.30am, 2/07 13pm, 3/07 3am, 6/07 2.30am, 7/07 4.30am and 8/07 4.30am. I've gone

22
Transparent
Carbon Catcher***
4 years ago
B
New Member***
Brettski78New Member***
Posted in Smart meters

How do I read my new SMETS2 meter manually?

I've got smart meters and OVO are saying that they haven't received any readings from the gas meter for over 100 days!! I've received bills and my smart meter display in the house is giving me daily updates on my usage. The electricity meter is working and is sending readings no problem. I have looked at trying to read it myself but its really awkward and there are way too many buttons. Help!!

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Nancy_OVO
Retired Moderator
4 years ago
E
New Member**
EagleINew Member**
Posted in Smart meters

How reliable are Second Generation Smart Meters?

I had avoided installation of 1st gen smart meters for compatibility issues. Now OVO offering installation of 2nd generation meters which also acts as an export meter for my FIT for solar panels, I decided to have the smart meter installed in September. All seemed well, but after nearly 4 months, there is no benefit to be seen. OVO are NOT able to get the smart readings for Electricity from the very first day. The Gas readings seem to be working. The display unit in the house only showed GAS data. After much chasing, OVO sent an engineer to investigate on 20th Dec. The smart meter was replaced with a new one. After 3 days there is still no data for electricity and I suspect the smart readings are not being read. Now, the GAS data is corrupt as my display unit inside suggests that I am consuming £80-£90 worth of gas EVERY DAY !!! We are only 2 person household. I have no idea what kinds of smart readings are being fed but it is an alarming situation. There is no direct contact

4
Nancy_OVO
Retired Moderator
4 years ago
S
New Member***
samwatlingNew Member***
Posted in Smart meters

Pipit 500 In Home Display (IHD) showing incorrect prices - why?

Good morning. Ever since I've had my Smart Meters installed, my IHD has definitely been showing incorrect rates, even if you take into account that it shows VAT and My Ovo doesn't. How do I get this corrected on the IHD so the estimated spend figures in £ are correct? Under Electricity on the IHD the tariff is 'NEWENERGY' and Gas is 'Ovo Variable'.

78
Ed_OVO
Retired Moderator
5 years ago
N
New Member*
Ness68New Member*
Posted in Smart meters

Why is my smart meter In Home Display (IHD) showing the wrong time?

I had a smart meter fitted on the 25th January and seems to work fine up until yesterday and now the clock is running 1 hour and 40 minutes slow. Is there any way of changing the time on it? I’ve got the Chameleon device

3
Nancy_OVO
Retired Moderator
5 years ago
P
New Member*
Pugin25New Member*
Posted in Smart meters

What is a vend code and pin code for my Pipit In-Home Display (IHD)?

My smart meter requires a pin code. What is it? What is a VEND code?

13
I
New Member*
5 years ago
J
Carbon Cutter*
jarod77Carbon Cutter*
Posted in Smart meters

How can I get my new Chameleon In Home Display (IHD) joined to the network and displaying my usage information?

Hey there! I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection. When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?  

18
Nancy_OVO
Retired Moderator
5 years ago
M
Carbon Cutter*
MickGCarbon Cutter*
Posted in Smart meters

Why is my In Home Display only displaying gas usage?

My Chameleon In Home Display (IHD) is only displaying my gas usage and not electricity. Signal is good and everything else is working ok but electricity usage is not showing. Any ideas please 

1
Beth_OVO
Retired Moderator
5 years ago
P
New Member***
PottsyNew Member***
Posted in Smart meters

I'm still waiting for a gas smart meter due to a medium pressure supply - who can I contact?

We had an engineer come round to fit gas and electricity smart meters. He couldn't fit the gas one, because the supply was the wrong pressure. He promised an engineer would come within 2-3 months. Or so. More than a year has elapsed. Who do I speak to?

1
A
5 years ago
E
New Member***
Emily pNew Member***
Posted in Smart meters

I've had a meter reading request but I have smart meters?

[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/a6d4fe29-6fe6-4d62-88d7-7fc24658f2aa.png[/img]I have just had an email asking for meter readings but I've just had a smart meter installed, do I still need to give the meter reading or will it automatically send one in?

1
Lucy_OVO
Retired Moderator
6 years ago
G
Carbon Cutter*
garysueCarbon Cutter*
Posted in Smart meters

Why can't the engineer test the signal strength before fitting smart meter?

I was very disappointed with OVO when I had a smart meter installed and that they did not test the strength of the wireless signal it uses. When I complained that as its not working and after trying various proccedures etc etc still nothing. When I asked the meter be removed I was told once its in its in! I Decided I was Not accepting that as the signal clearly was the issue. I contacted my local MP and after explaining what had happened my MP acted very quickly and arranged directly with OVO’s High Level Customer Complaints Team to get someone out to test and do their checks and then 2 weeks after I complained the Smart Meter was changed for a non smart meter and since then I have had no more wireless or mobile signal problems. Even when another part of the OVO family sent me a letter saying that they couldn't see my smart meter, again I had to call them and asked them to read my notes and complained. They finally admitted defeat and apologised for the inconvenience. So if OVO say the

1
Lucy_OVO
Retired Moderator
6 years ago
R
New Member*
rhstyleNew Member*
Posted in Smart meters

How do I find out my day/night meter reading on a Liberty 110 Secure smart meter?

I can get the number of units consumed but not have not yet been able to find a meter reading for the day units and the nights units? Also what is the time that the low rate units start and stop?

8
P
New Member*
6 years ago
D
New Member***
doc1971New Member***
Posted in Smart meters

How do I read my gas smart meter for the switch? Is it in cubic meters or kWh?

Hi, I moved away from ovo to Scottish power last year and had a major issue around meter readings. SP said ovo use first gen meters which don’t match to other suppliers so the usual ovo reading didn’t match anything with SP. I’m now returning to ovo and I’m concerned that the same thing will happen only in reverse. Can someone please tell me which readings I need from the meters please. Also please don’t send me to the usual link on the ovo website as it doesn’t tell me anything about specific readings. For info, for gas, SP want the volume cubic meters reading. I’m sure ovo prefer the imp kWh reading. Is this correct. Many thanks.

1
Transparent
Carbon Catcher***
6 years ago
B
New Member*
bettyboo17New Member*
Posted in Smart meters

What is the pin number for my Pipit In Home Display (IHD)?

Hi, I have moved house and I want to read the meter but I have no pin, how do I get a new pin and get the meter brought up to date? It is still showing the previous owners value of usage for gas and electric. Thanks

1
Nancy_OVO
Retired Moderator
6 years ago
B
New Member*
Bob GentlyNew Member*
Posted in Smart meters

Are smart meters accurate?

Hi I'm seeing reports of smart meters being prone to significant accuracy issues. What testing has been done on the Ovo ones to ensure their accuracy in a range of conditions? http://www.theregister.co.uk/2017/03/06/smart_meters_prove_dim/

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Tim_OVO
Community Manager
6 years ago
P
New Member***
PeterCaulfNew Member***
Posted in Smart meters

Can my smart meter be tested to make sure it is accurate and not over clocking?

I've always been a little suspicious of my meter readings and changing to a smart meter has not altered that. There are just two of us living in a four bed house. We cook with electric and use gas for water/central heating. We also have solar for water which reduces the bill substantially through the summer. However, our DD has always been between £150 and £178 per month, whereas most of our friends are paying sub £100. We've recently compared bills, usage and costs per kWh with friends who houses and lifestyles are comparable to ours and their DDs range from £60 - £80 pm. How can we be so far adrift? I would like my meters checked to ensure that they are measuring correctly. Can this be arranged?

1
Lucy_OVO
Retired Moderator
6 years ago
V
New Member***
VonnianNew Member***
Posted in Smart meters

My smart meter is making a funny noise - What should I do?

I had a gas & electric smart meter fitted about 3 weeks ago. Since then my outside gas meter makes a really loud noise every time the gas switches on, surely this can't be correct?  

1
A
6 years ago
B
New Member***
BlueStarNew Member***
Posted in Smart meters

Where does a smart meter get installed? I'm worried about having them inside my home!

If I was to move over to OVO and have a smart meter installed, where does it get installed? Will it be inside or can I have it outside? I don't want a smart meter installed inside my home because of negative effects on health that have been reported. Please let me know, thanks. 

1
Tim_OVO
Community Manager
7 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in Smart meters

Can OVO Energy fit a smart meter if I have an Economy 7 meter?

 Updated on 13/07/23 by Emmanuelle_OVOIn short - yes! We can fit SMETS 2 (S2) smart meters for Economy 7 (ECO 7) set ups, including those requiring a 5th port/terminal connection, such as underfloor heating or storage heaters - More info here. Still not sure that your set up is suitable for a smart meter? Leave a comment below for more help. OVO member but not got a smart meter yet? - Book today! Interested but not yet an OVO member? - Check out our plans! 

0
Tim_OVO
Community Manager
7 years ago
J
New Member*
Jenny1New Member*
Posted in Smart meters

Our smart meter battery run out after just 1 year - is this normal?

Hi Ovo, Our gas supply suddenly cut out last week and a king and helpful Ovo support line worked out that our smart meter battery had run out after just 1 year! They came and changed it and everything seemed great. Today I've had a phone bill for £40!! For speaking to Ovo for 15 minutes!!! This is horrendous Ovo!! It wasn't our fault a battery said to last 10 years lasted just 1!! Shocked.

1
Tim_OVO
Community Manager
7 years ago

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