Hi, My gas connection disconnected on last Thursday(28th may) and I recently moved to the flat and today I connltacted the ovo shotline and arrange everything but they give me a shop to collect a new card and they don't have the card. Afterthat I try with different stores and postofgices near me around 20 and everyone said they haven't any. I don't know what is the issue. But I got 5 year old boy and he really struggling without the hot water. Pls help.
Question
new card
+4Hey
Sorry to hear about the trouble you’re having getting a new card and back on supply.
If none of the shops in your area have a compatible card, please do get back in touch with the Support Team. You can chat with them here by clicking the green chat icon at the bottom right of your screen. Or call the OVO PAYG Team on 0330 175 9669 – we can help.
It might be worth looking into having smart meters fitted instead so that topping up can actually be made easier as it can be done remotely from the app. You can find out more on this in the topic below:
If you’re not sure Pay As You Go is right for you, and are interested in switching to pay monthly you can contact the Pay As You Go Support Team. Also, if you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.
Do let us know how you get on.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd