Insufficient Weekday readings for Power Move, even though my meter is sending readings

OVO need to send an engineer to check your meters are installed and functioning correctly otherwise they cannot possibly bill you correctly or accurately.

There are a couple of constraints, without which the system would probably break for everybody:

1. For a day to qualify, OVO must receive 48 half-hourly usage figures. If there is even only one half-hour’s data missing, the whole day’s data are discarded.
2. For a day to qualify, OVO must receive its half-hourly usage figures before 1PM. 

You can check (1) by looking at the table on the Day usage page online. Any gaps there render the day ineligible for the reward calculation.

(2) is not so easy to check unless you look for the data at hourly intervals. At the moment (11:30AM on 3 April), there’s no sign of my usage figures for yesterday. I’ve not given up hope yet. 

Hi @mozzie55,

I’m sorry to hear that you missed out our your Power Move credit this month. Unfortunately the trial does have strict criteria regarding the reporting of your usage, you can find out more on the Power Move FAQ page.

I would recommend carrying out a smart meter health check. This will help ensure it doesn’t happen again. If you are having any further issues our support team is always on hand to help look into this further with you and book any site visits necessary. 

I hope this helps!

WAN is the Wide Area Network, used for the links between your house and the upstream network. DCC, or Data Communications Company is the network that ultimately links suppliers (and others) to all the Smart Meters around the UK.

OVO means From the very beginning in Latin.

As we’ve said before, the fact that your meter didn’t send the readings in is 99% of the time beyond OVO’s reasonable control.

Try https://smart-meter-help.ovoenergy.com - this tool might help diagnose and fix that.

Hi @mozzie55, 

I understand your frustrations. The challenge is designed to reduce the load on the overall energy infrastructure. As you have pointed out, you are a lower user in terms of consumption, so meeting the challenge would be more difficult as you already use so little. There may be challenges or incentives in the future that are more suited to your usage.

I’m sorry we don’t have a better answer to help you now, but as it doesn’t cost anything to enter the challenges, you are always welcome to participate!

Tron Burgundy, that is shameful, man’s time on this planet is in jeopardy and you are more interested in making a few bob out of it whist you can. I am old and will hopefully not live to see the devastation as global warming increases but I fear for my grandchildren and great grandchildren and what the future holds for them. 

I do however thank you for your honesty but it is a sad fact that all the time that ‘man’ puts more importance on money than it does on looking after the very planet that we live on, then there really is very little hope.

I am not having a go at you and I wish you well.

Yes but if people like Tron Burgundy are increasing their energy consumption outside of the Power Move purely to reap the rewards then the whole point of the Power Move falls apart.

Like I said before, there are statistics for typical energy consumption relevant to the size of property and number of people in it.

A more efficient and realistic scheme would be to use a sliding scale, those who use less than average would receive a discount, those who use the average would be charged as normal and those who use above average would be charged more,

Like you say, the point is to reduce the use of fossil fuels but the scheme is badly flawed and is open to abuse and as such does the opposite.

Still nothing in life is perfect, is it?

Hi Tron Burgundy, I apologise, in my defense the way it was worded sounded as if you were using energy unnecesarily purely to get the reward and clearly you are not but I am sure there are many out there doing exactly that because the scheme lends itself to that loophole. I had actually arrived at that thought myself.

I was not having a go at you but trying to point out to OVO that their scheme is flawed and with the intermittent readings disqualifying people, it is also unfair.

We and the planet would benefit from a sliding scale that gives low users a discount for using below the average consumptuon and high users a penalty for using above the average.

That would be a fair and effective way to get people to cut down.

So my message to Ovo is this, implement a scheme that actually helps reduce the use of all fuels 24/7 because even sustainable fuel does damage, instead of using a scheme that is open to abuse.

Since discovering that I can be disqualified by my wi-fi signal glitching I feel that there is little point in even trying to comply and I cannot be alone with that thought.

I will continue to be a low consumer for the sake of the planet, my grandchildren and great grandchildren and I hope that OVO will at least consider the points made and implement a scheme that actually makes a difference and that actually encourages all to use their energy as economically as possible.

My apologies again for misunderstanding your original post.

There are many customers who are high users out of necessity: electric heating in no-gas areas costs several times more than gas heating, for example. Another class of high-usage customers consists of those with energy-guzzling medical equipment at home, like a dialysis machine or an air purifier. I don’t think you’d want to penalize this sort of customer.

This has nothing to do with your wi-fi. Smart meters connect over their own network: in the South, this uses equipment and signals similar to those used by the mobile phone system, while in Scotland and England north of a line roughly from the Mersey to the Humber, it uses long-range radio. 

Doing that would trigger tamper detection. And guess what happens when you trigger tamper detection? Yup, you can get automatically self-disconnected! Muhahahahahaha

Mind you… It could also be a rather shocking experience too… XD

So if the builder inadvertently propped a sheet of corrugated iron up against the wall where my meter happens to be while mending the roof, this would disconnect my electricity supply? I find that hard to believe.