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Rank 4
November 6, 2023
Solved

Insufficient Weekday readings for Power Move, even though my meter is sending readings

  • November 6, 2023
  • 56 replies
  • 1197 views

Why did I get an email from ovo saying I need to have at least 14 weekday readings, so do not qualify last month even though I can see 18 weekday,listing of Half hourly readings, for the month?

Best answer by Tim_OVO

Updated on 20/01/26 by Abby_OVO

 

A few things that I have learnt that relate to Power Move and half hourly (HH) readings. 

 

First off, @Johnchisholm an apology from me: 

 

I misspoke when stating that the half hourly bar charts get populated with estimated usage when no half hourly meter usage data is available. That is the case for the monthly tab showing daily estimates, but not the half hourly.

 

Our Power Move team have automated systems that determine if we have enough half hourly data to work with for that month. 

 

  • We need 48 HH meter readings per day so if the smart meter does not provide 48 it will be considered a non-communicating meter for that day
  • We have a 1pm daily cut off and if the data arrives after (for the previous day) then it would not be captured so it would be classified as a non-communicating meter for that day even if they would see the usage in their account

 

The following similar topic may also be helpful here:

 

 

If you think your smart meters have stopped sending reads, check out the topics below:

 

56 replies

Newcomer
April 3, 2024

The device in your lounge is NOT the Smart Meter, but the IHD. The one on the wall? That’s actually the electric meter itself which is also the Smart Meter.

This is a matter beyond OVO’s reasonable control - and will also be beyond the control of any supplier. If the WAN signal is poor in your area, things may struggle. Only DCC can fix this, OVO cannot.

The data must arrive with OVO by 1pm the following day in order to be “in-time” for the Power Move calculations to run. If it doesn’t arrive by then, that day is treated as having no data. One or two in a month aren’t a big deal, but too many will trip the failsafe.

What does WAN, and DCC stand for (and OVO for that matter😉😊)

Blastoise186
Super User
Super User
April 3, 2024

WAN is the Wide Area Network, used for the links between your house and the upstream network. DCC, or Data Communications Company is the network that ultimately links suppliers (and others) to all the Smart Meters around the UK.

OVO means From the very beginning in Latin.

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Newcomer
April 4, 2024

I had the same. My smart meter didn't send enough readings. Very convenient that. For over a year I couldn't even log into the *edited by moderator* website so I missed the Summer Saver which I would have smashed! Ahh well. There are worse companies out there.

Blastoise186
Super User
Super User
April 5, 2024

As we’ve said before, the fact that your meter didn’t send the readings in is 99% of the time beyond OVO’s reasonable control.

Try https://smart-meter-help.ovoenergy.com - this tool might help diagnose and fix that.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
April 5, 2024

As we’ve said before, the fact that your meter didn’t send the readings in is 99% of the time beyond OVO’s reasonable control.

Try https://smart-meter-help.ovoenergy.com - this tool might help diagnose and fix that.

I don’t believe that my meter is faulty, intermitent readings are due to momentary drops in the WiFi signal, which happen during peak times.

I have cut my consumption in half since the price hike and this is evident from my previous years usage so why not introduce a scheme that is relevant to that.

I am so frugal with my energy consumption now that I would actually have to increase my consumption outside of the Power Move times to show a noticeable difference during the Power Move time.

Anyway I am past caring now. Just another example of politicians answers, you know, the one’s that answer the question to get them off the hook but doesn’t actually solve the problem. 

 

Chris_OVO
Community Manager
Community Manager
April 5, 2024

Hi @mozzie55

I understand your frustrations. The challenge is designed to reduce the load on the overall energy infrastructure. As you have pointed out, you are a lower user in terms of consumption, so meeting the challenge would be more difficult as you already use so little. There may be challenges or incentives in the future that are more suited to your usage.

I’m sorry we don’t have a better answer to help you now, but as it doesn’t cost anything to enter the challenges, you are always welcome to participate!

 

Renewable energy jokes never get old.
Tron Burgundy
Rank 4
Rank 4
April 5, 2024

 

I am so frugal with my energy consumption now that I would actually have to increase my consumption outside of the Power Move times to show a noticeable difference during the Power Move time.

 

So do that.  It’s what I did.  I did around 10 washloads extra because I worked out it would essentially be payed and give money back.

Newcomer
April 5, 2024

Tron Burgundy, that is shameful, man’s time on this planet is in jeopardy and you are more interested in making a few bob out of it whist you can. I am old and will hopefully not live to see the devastation as global warming increases but I fear for my grandchildren and great grandchildren and what the future holds for them. 

I do however thank you for your honesty but it is a sad fact that all the time that ‘man’ puts more importance on money than it does on looking after the very planet that we live on, then there really is very little hope.

I am not having a go at you and I wish you well.

 

 

 

Blastoise186
Super User
Super User
April 5, 2024

The idea of Power Move isn’t purely about money. Most people just think that it is.

It actually has benefits of reducing fossil fuel usage - that’s the real purpose.

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Newcomer
April 5, 2024

Yes but if people like Tron Burgundy are increasing their energy consumption outside of the Power Move purely to reap the rewards then the whole point of the Power Move falls apart.

Like I said before, there are statistics for typical energy consumption relevant to the size of property and number of people in it.

A more efficient and realistic scheme would be to use a sliding scale, those who use less than average would receive a discount, those who use the average would be charged as normal and those who use above average would be charged more,

Like you say, the point is to reduce the use of fossil fuels but the scheme is badly flawed and is open to abuse and as such does the opposite.

Still nothing in life is perfect, is it?