Receive the above error message when trying to login to the OVO Energy app on my android device. Deleted the app and re-installed it, cleared the app cache and app data on my phone and then re-installed the app again, reset my password, had the support team reset my email address to a different one, but still get the same error. I can logon to the website fine.
Any ideas?
I’ve just logged in to the OVO Energy app on my Android phone, and it appears to be working as normal. FYI - my phone is using Android version 16,
+4Hey
That's an excellent suggestion from Hangnail about checking your device's software version. If you haven't updated it in a while and are still using an older version, some secure apps, like banking or online services, might not work as well. They could see your device as insecure if it isn't up to date with the latest security measures. So, go ahead and check for any software updates on your device and install them if needed. Hopefully, that will do the trick.
If you're still having trouble after that, just let us know, and I’d be happy to help find someone who can assist you further.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
