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Hi
I’m a recent OVO customer.
I switched as I’ve just recently got an Audi Q4 e-tron.
I’ve downloaded the OVO Charge Anytime app and also have a MyAudi account set up.
I am trying to connect to Kaluza on the Charge Anytime app via my MyAudi account username and password but it states ”the vendor is currently experiencing issues on their side”.
I phoned Audi about this and they’ve said to contact OVO as there is nothing they can see an issue with at their side.
Any help please?

Hi @Andyf1604 , can I just check when you switched as it takes a while for things to connect behind the scenes

Hi 

I switched on 31st Aug. My OVO online account went live yesterday morning.

thanks

Updated on 19/02/24 by Emmanuelle_OVO:

You might still be not fully connected in that case. OVO mention 

Smart meter links are key for the tariff add on so these are a key determinant 

Ok thanks for the help. I’ve already got a smart meter and have sent the meter readings on 31st Aug.

Ok thanks for the help. I’ve already got a smart meter and have sent the meter readings on 31st Aug.

That’s good - they just need to be in direct communication with OVO for them to use their system. 

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