Smart meter isn’t working but because I have electricity the engineers aren’t showing up to appointments. Wasting my time. I’ve had to take unpaid leave to wait in for THIRD appointment and still a no show. When I contacted OVO all they said was sorry and that I could rebook. What’s the point in rebooking??? Useless!
Userlevel 7
+2
- Plan Zero Hero
- 2667 replies
-
11 December 2023
Hi
I know it doesn't help
You are entitled to £30 compensation for each missed appointment if insufficient notice was given
Then another £30 if the compensation wasn't paid within 10 working days of each appointment.
Have you received this?
Not yet. Apparently they have raised a complaint for me and have told me they are checking if I am eligible for the compensation so who knows!
Userlevel 7
+2
- Plan Zero Hero
- 2667 replies
-
11 December 2023
Not yet. Apparently they have raised a complaint for me and have told me they are checking if I am eligible for the compensation so who knows!
Here are the details in case it helps
https://www.ovoenergy.com/help/article/guaranteed-standard-of-performance-gsop
These are written into UK law, they aren't just for ovo.
Great thank you I will have a look! I am already in the process of switching anyways just want to be done with it all
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