Updated on 15/07/25 by Ben_OVO
Sorry to hear you’ve been contacted about a debt since moving house and closing your account with us, @ambr2307.
I am now getting harassed by debt collectors as ovo have linked the period since leaving the house to my phone number due to a trace and search but not my name, so they won’t give me any information regarding the account.
This does sound frustrating and hope we can get this one sorted for you.
If we don’t know who is responsible for a bill, our collections team will carry out a ‘Trace and Search’. This process involves using the information held for the address by credit reference agencies and the electoral roll to find who was registered at this time. If your details have been found in error, we can remove them once we’ve confirmed that this was a mistake. We may ask for a document to prove this, such as a signed tenancy agreement or council tax notification showing you were living at a different address by this date - you can submit this to our Support Team.
It is unusual that we have only located your phone number and not your name, is this the same number that was registered on your account with us? It might also be worth checking this account to make sure there were no outstanding charges once the final statement was issued.
I’m hoping this will help us get to the bottom of this, don’t forget to pop back and let us know how you get on..
