Solved

Just had a smart meter fitted and trying to add Charge Anytime for EV charging - the online account says I don't have a smart meter?

  • 19 April 2023
  • 5 replies
  • 83 views

Got a new smart meter fitted for gas and electric yesterday. I’m trying to add Charge Anytime to my account. It won’t let me, as the app says I don’t have a smart meter. 
Help!

icon

Best answer by Blastoise186 19 April 2023, 21:53

View original

5 replies

Userlevel 7
Badge +1

It’s a little too soon to set that up! Commissioning takes up to six weeks, so try again after that and it should work. :)

Six WEEKS?! 😢😢

Userlevel 7
Badge +1

Could be faster, sometimes two weeks. Keep trying once a day and once the meters are connected, you can continue setup. This isn’t something OVO can speed up though I’m afraid.

@Helenward11 

Same issue for me. How long did it take in the end? I am hoping it’ll be a few days rather than 6 weeks!!

 

 

Userlevel 7
Badge +1

Hi @MagicGYR ,

It can be anywhere from a few days to six weeks. We can’t say more than that I’m afraid.

Reply