Got a new smart meter fitted for gas and electric yesterday. I’m trying to add Charge Anytime to my account. It won’t let me, as the app says I don’t have a smart meter.
Help!
Best answer by Blastoise186
View originalJust had a smart meter fitted and trying to add Charge Anytime for EV charging - the online account says I don't have a smart meter?
Userlevel 7
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- Plan Zero Hero
- 6690 replies
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19 April 2023
- Answer
It’s a little too soon to set that up! Commissioning takes up to six weeks, so try again after that and it should work. :)
Six WEEKS?! 😢😢
Userlevel 7
+1
- Plan Zero Hero
- 6690 replies
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19 April 2023
Could be faster, sometimes two weeks. Keep trying once a day and once the meters are connected, you can continue setup. This isn’t something OVO can speed up though I’m afraid.
Same issue for me. How long did it take in the end? I am hoping it’ll be a few days rather than 6 weeks!!
Userlevel 7
+1
- Plan Zero Hero
- 6690 replies
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8 February 2024
Hi
It can be anywhere from a few days to six weeks. We can’t say more than that I’m afraid.
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