I installed the new OVO Energy app yestersay after emails about the top up service moving to it. Having installed and registered I've found it to be a nightmare ever since. Both my smart top up electric and gas meters don't appear, the profile shows an incorrect old address I haven't lived in for over 5 years but if I select to update my personal details, the correct address shows. Luckily I didn't uninstall the previous top up app but currently there seems to be no sign of the new app updating with my correct details? It's showing bill dates and syates my property has no active connection if I click meter readings. Is this normal and should I wait longer for stuff to appear or is there a major issue?
Question
New App isn't displaying my details?
+4Hey
Sorry to hear about the trouble you’re having with the new app. I reached out to the team who’d like to try and get to the bottom of this. If you’d be able to reply to the private message I’ve sent to both of you, hopefully they’ll be able to get things sorted out.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd