Hi all!
I realised today that I was added to Greener Energy scheme back in March despite never consenting to this.
Going back over my emails, I did indeed get an email from Ovo explaining I would be moved to the scheme unless I explicitly opted out. This seems extremely dodgy to me, is it even legal?
Expecting customers to constantly monitor the avalanche of junk mail they get means it’s likely many people will have “accepted” this move without objection.
I want to be refunded for this extra amount I have been billed for. I suspect Ovo are going to be awkward about this. If so, is this something I can take to the Ombudsman?
What are people’s thoughts?
Many thanks!
Best answer by Abby_OVO
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