It has been a week now since I've had the rts meter switchover. Since then I've only been able to pop my heating on twice. It just won't come on. On 2 occasion, after my back shift I had to take a cold shower, no hot water. I will be calling them back in the morning.
My heating has previously been on a timer and since the switchover it hasn't came on once.
Anyone else experiencing problems?
+4
Hopefully this is one that’s easily fixable 🤞. We have seen similar instances to this before, and there’s a few different scenarios that could be the issue here, such as the meter not being configured correctly, something being incorrectly wired, or the contract being incorrect. I’ll link some similar Forum threads below, and I don’t doubt that some of our community would be happy to lend a hand here as well
If you haven’t already, please raise the issue as a complaint with our Support Team. You can find the complaints process here.
We look forward to hearing back from you with the photos.
+12As Ben mentions, photos would help to see what might be happening. A clear look at the wiring around and connected to the meter is important if possible.
Also you mention a timer - is this still connected or was it taken out at the same time as the meter change? The newer meters have their own timing built in.
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