I have already outlined the issue of this concern that has been raised with many of our Trialists, the issue of direct debits on the increase in annoying yet harmless emails was bearable however, a more fruitful and threatening email has emerged in my account and others in my case doubling the DD amount with no way that I can reduce this ( I have tried in my OVO but it will not let me)
This has rattled the cage so to speak with many customers who I have told to express there concerns direct with OvO.
The error looks to be that the automated system dose not take into account the export payments and as such compensates for usage only.
here is an example on the email that i received today, can I have some sort of action on this subject ? either to lock our DD to what we signed up for or allow full control by ourselves, as ultimately OVO will lose out as they will be paying the Account interest fees.
|We recently got in touch to let you know that your monthly payment was too low and we needed you to adjust it.|
|This is because you’re using more energy than we predicted, so your account is going to be £322 in debt by your plan anniversary date.|
|We'll adjust your Direct Debit to £87 on your behalf so you’ll be paying enough for the energy you’re using each month. This may take a couple of weeks to complete.|
|See how we work out your Direct Debit here.|
Best answer by Ash_OVO
I’ve briefly touched on this subject in this thread.
We are always looking to improve the trial and the Direct Debit (DD) set up is something I feel needs to be looked into. I will be speaking with the team dealing with the billing aspect of the trial and will see what we can do to improve things moving forward. If in the meantime, yourself or any other members have any concern with your DD, that you can’t amend yourself on MyOVO, please call the team on 0330 303 5063 or you can email them at firstname.lastname@example.org.