We would like to make you aware that on Tuesday 17th at approximately 17:00, we released an update to the V2G customer Web app which resulted in you being given access to some features which are currently only available to our smart charger customers.
What was the purpose of the update?
The purpose of the update was to improve the Dashboard experience, particularly the way we show what’s happening with your charger right now.
What was the issue?
You may have seen items from our smart charger app, which gave direct access to some features which are currently not available.
We are constantly improving the V2G app and some of these features will be made available to you in the future.
How will you fix this?
We applied a small update to remove access to these menu items. If you already added details about your solar panels or your energy tariff, these will be deleted from our database.
We would like to take this opportunity to apologise for setting any false expectations and the poor experience this has resulted in.
We value your feedback and if you have any questions or concerns, please leave a comment below.
Kaluza Customer Support