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Why is my SMETS2 gas meter not sending readings?



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Updated 03/06/2020 - All info up to date and accurate

Hi @TomOTron5000,

How long ago did you have the meters fitted? If it was under 6 weeks ago, we may still be in the process of updating the meter details on your account, which might make it look as though we're not receiving readings.

Until the new meter is essentially "plugged in" to your account, your online account/billing won't be aware we're receiving readings. We normally advise a time frame of up to 6 weeks for this to be completed, but if it's been over this time frame I'd recommend getting in touch with the team on Facebook (if you send us a message, just be sure to include your account number, full name and DoB).

More info on the SMETS2 installation process on this topic.

Cheers,

Nancy

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