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Why is my smart meter stuck on the same reading?

  • 15 December 2018
  • 7 replies
  • 420 views

My smartmeter has been reading £1.08 since yesterday. Clearly something is wrong. Any ideas what's going on and how to resolve it?

Thanks
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Best answer by Richie616 18 December 2018, 06:16

I have turned it off / back on, seems to have done the trick. Thanks anyway.
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Userlevel 6
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We might need a bit more information on this, @Richie616. If you can upload a photo of where on the smart meter (or maybe it's the In-Home Display?) you can see £1.08, we might be able to help. @Transparent and @ITGeek123 are pretty knowledgeable when it comes to smart meters.

Cheers
I have turned it off / back on, seems to have done the trick. Thanks anyway.
Userlevel 6
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Ah the old on and off again!

Our IHD is frozen.   It is stuck on a time with a gas icon and a phone number to call.   Can it be rebooted?

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Hey @nickgr, without wanting to sound too cliche, have you tried turning it off and on again? Seems to have worked for @Richie616 here!

 

If this doesn’t work, I’d get in touch with the team on 0330 303 5063 when you’re at home and we can troubleshoot this with you.

 

Thanks,

Ed

Hi, the problem was the on/off button had no effect, regardless if long press etc.   i.e. screen was frozen.

 

I left it unplugged, discharged the battery.  Plugged back in and now working ok.

 

ta

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Glad to hear it @nickgr! Thanks for letting us know :)

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