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Why do I have no gas after smart meter installation?

  • 17 November 2018
  • 3 replies
  • 834 views

Hiya i need help. Yesterday we had a smart meter fitted and was all working fine. Today we gave no gas supply no heating hot water ir gas coming from the cooker. What do i do. Called you guys and you are shut!
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Best answer by Nancy_OVO 19 November 2018, 12:42

Hi @Paul773car,

Sorry to hear about this. It sounds like there may be air pockets in your gas pipe that need bleeding out. They can be introduced into the pipework when a system that hasn't been touched in a very long time has some work done to it. In this case, this would be your smart meter exchange.

A Gas Safe Engineer will be able to do this for you. As the issue is affecting the gas supply beyond the meter itself, unfortunately we're not able to carry out any work on this. Have a look here for a good gas safe engineer: https://www.gassaferegister.co.uk/

Thanks,
Nancy
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Userlevel 6
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Hi @Paul773car,

Sorry to hear about this. It sounds like there may be air pockets in your gas pipe that need bleeding out. They can be introduced into the pipework when a system that hasn't been touched in a very long time has some work done to it. In this case, this would be your smart meter exchange.

A Gas Safe Engineer will be able to do this for you. As the issue is affecting the gas supply beyond the meter itself, unfortunately we're not able to carry out any work on this. Have a look here for a good gas safe engineer: https://www.gassaferegister.co.uk/

Thanks,
Nancy
Engineer came to install my smart meter yesterday. Couldn't do the gas meter because the old one was sited wrongly. Fitted the electricity meter but found that it was faulty. Apparently once it's been installed it cannot be removed, so now I still have a dumb meter.
Somehow the installation seems to have messed up my central heating control, so now I have hot water on and heating off and none of the switches work.
Yo add insult to injury the customer service phones have been switched off 'while we upgrade our staff'.
Userlevel 5
I'm sorry to hear about your experience, @DGP .

First things first, if you're off supply please call our Customer Care team ASAP on 0330 303 5063 - they're available Monday-Friday 8am-6pm. It sounds like you tried to call on Tuesday, we had a company wide meeting, so we had to close the lines.

We'll need to get the engineers report to find out exactly what happened here, we can then try and resolve the issue.

Please send us a message on Facebook or Twitter confirming your name, DoB and account number. If you don't use social media please send our Customer Care team an email so they can look into this hello@ovoenergy.com.

Eva

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