Best answer by Nancy_OVO
Thought I'd break it down for you. We won't turn your meters off when you switch. They "snooze" themselves to save energy. Pressing any button on the screen will bring them back on. Pressing 9 will show your reading.
You usually have a few days surrounding the switch date to provide your start reading to your new company. You can probably still do that now, so I'd get in touch asap.
If your account is in credit, you're perfectly within your rights to cancel your Direct Debit with us, as we're not your supplier anymore. Just be aware that there'll be a final bill in the next 4 to 6 weeks. Any remaining credit will be refunded after that. If your account's in debit, we wouldn't advise cancelling it just yet.
Hope this helps!
Updated on 12/07/2019