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Smart meters working but not communicating with OVO - why?



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Having read another post, I’ve checked the lights on the meter and the WAN light is lit solid red, which I understand indicates that it is not connected. What should I do?
Userlevel 5
I've moved your posts over here, @AKWillows. We'll need to carry our a smart meter health check to determine the issue.

Send us a message on Facebook or Twitter with your name, DoB and account number. If you don't use social media send the team an email on hello@ovoenergy.com.
I have a smart meter and for the first couple of months it was automatically sending my readings.
However this has now stopped and they are being estimated or I am sending them in myself.
What do I need to do to get them sent automatically again?

many thanks

Ali
Userlevel 5
Hey @AliWilson,

It sounds like we're not communicating with the meter, so we'll need to get to the bottom of this to figure out what's going on.

Send us a message on Facebook or Twitter so we can look into your account and find out exactly what’s going on, and see if we can get a time frame of when this will be fitted. If you don't use social media email hello@ovoenergy.com. :)

Thanks,
Eva
Thank you. I will contact you via Facebook. Ali

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