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Smart Meters - How far apart can they be?

  • 7 June 2017
  • 7 replies
  • 1231 views

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Hello,

I'm currently a BG customer, and registered my interest in getting smart meters, however, as my meters are more than 5 metres apart, they said I'd need to wait until the technology improves. Is this correct or are they trying to pull the wool over my eyes?

What about a Smart Relay, would this help my situation if I were to switch to OVO?
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Best answer by Mattj3135 8 June 2017, 10:04

Hi @PalsyP welcome to the forum and thanks for your post.

There's a forum discussion underway in relation to OVO smart meters and the maximum distance allowed to have the meters you can check it out here: https://forum.ovoenergy.com/pay-monthly-21/whats-the-maximum-distance-between-meters-to-go-smart-339/index1.html

In short - with OVO there is appropriately 16meters allowed so you would get smart meters of within this range (see above link for exact details )

Hope this helps
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7 replies

Userlevel 6
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Hi @PalsyP welcome to the forum and thanks for your post.

There's a forum discussion underway in relation to OVO smart meters and the maximum distance allowed to have the meters you can check it out here: https://forum.ovoenergy.com/pay-monthly-21/whats-the-maximum-distance-between-meters-to-go-smart-339/index1.html

In short - with OVO there is appropriately 16meters allowed so you would get smart meters of within this range (see above link for exact details )

Hope this helps
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Also, are there any other disabled customers here? Do OVO offer a priority service? Such as their own meter reading service (if the smart ones break down), repairs, etc.
Userlevel 7
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Hi @PalsyP

There's another conversation going on over here, it includes a link you might find useful.

https://forum.ovoenergy.com/all-about-ovo-23/does-ovo-offer-discounts-for-those-on-benefits-or-for-people-with-a-disability-395/index1.html

Let me know if that helps.

Darran
Userlevel 6
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Hi @PalsyP I'm pleased to say getting on the priority services register is very simple, am on it!

@Darran_OVO should @PalsyP sign up to OVO I recon you should see about making the refer a friend scheme available to folks on here - if you catch my drift 😉
Userlevel 7
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We're always catching your drift @Mattj3135!

The refer a friend scheme is very simple, you can find out more here:
https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/refer-a-friend/do-you-have-a-refer-a-friend-scheme-and-how-does-it-work.html

Although we'd love to offer that via the forum, we need to make sure the process works and that both parties get their vouchers so the link above the place to get referring!

@PalsyP I hope this info has been useful, great to see you signing up and raising your questions on our forum. If you need any other help or advice, get posting!

Switching is pretty easy, in most cases you can arrange your smart meter booking during sign up so its all done in one visit.

Darran
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If I do switch, what are the install times like, both from signing up and for the meters to be fitted. As I run a business from home and rely on the internet for 75% of daily life, electricity is important.

Thanks
Userlevel 6
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Unfortunatly I'm not able to give any timescale here @PalsyP as the engineer availability varies from region to region. If you drop @Darran_OVO a private message with your post code he can look at the current timescales within your area.

That being said if you switch, you will be sent new top up cards if on PAYG or if on pay monthly, you'll have an estimated monthly direct debit amount and date given to you on sign up - either way you won't be off supply during the switch process. The only time your supply is interrupted is during the instillation of the smart meter.

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