1) The so called "Smart" meter I had fitted in October had 12 buttons, you had to know which one to press in order to get any readings.
2) I received no information from OVO that the meter would cease to be a meter ie to display the meter ready in an easily recognisable form. It was jumbled into a mass of number costs and standing charges so that I had to stand on top of a 3m ladder and take a video because it was not possible to identify the actual meter reading and even once you had there was insufficient time to take it down before the next number flashed up.
3) The "in house monitor" where all that info should have been going did NOT include the one central piece of information ie the meter reading so with neither peice of kit could I check the meter reading going to OVO.
3b) The in house monitor was so bright we had to change our sleeping arrangements and was completely superfluous when you have a computer and when the reading is being sent automatically. What a waste of electricity and of all the oil used to manufacture the plastic.
3c) The ONE piece of information that was lacking is the ONLY peice of information t hat is actually important ie the ac tual meter reading
4) I asked the fitter to check my reasoning (with an engineering Masters degree) and he agreed this was not only (mis) behaving in exactl;y the way I describe but b) he had never seen anything like it.
4b) He showed me the others in his van for the "big six" and it was clear that they did nto have 12 buttons and that it was SIMPLE to read the meter (and take a photo of t he reading (for shared bills).
5) Now they are charging me £160 + £80 for the removal & replacement for a so called smart meter because I want to monitor my energy usage and cannot do so with the equipment that Ovo supply.
The fitter also said there is no way he is having one fitted in his own house UNTIL at least specification SMET2, which hasnt been rolled out yet.
6) I watched the TV ad again to see who is telling us to fit them when they are clearly NOT ready..only that was not included in the advert, which may even be against the law. I have complained to the ASA (Advertising Standards Authority) and the call handlers aid we are getting LOADS of complaints about Smart Meters...go figure that!
I think this is Govt wanting an out come and pushing it even when the technology is inadequate.
I am on low income and I cant afford not to track my energy careful (as I have done monthly for 15+ years) so I had to have it taken out I cant afford £200 either but I cant afford to subject myself to random mistakes of energy suppliers.