I’ve recenrly had smart meters (v2) installed for gas and electricity. The electric meter appears to be sending data to Ovo but not the gas. The box showing usage inside the house only shows electricity but not gas and it’s showing usage at over £500 for less than a month which is clearly wrong.
i called OVO who told me there were problems with the information being supplied by the meters as they are version 2 and their system has not properly integrated them.
ive had a look at my online statement and there are no charges yet from Ovo and the usage display box has stopped working altogether. Do I need to be concerned about this? Can I return to a standard meter? I’ve emailed Ovo three times now and I’ve had no response at all except an auto reply email saying they are busy.
has anyone else experienced similar problems?
Best answer by Transparent
No worries, @SimonS
I've just answered a similar problem here
. Have a look.