Anyone else having these sort of problems ? Did your problem get fixed ?
Not much point in having a SMART meter, if it's not being smart!!
Best answer by Transparent
Last week I had an engineer here to install my third set of SMETS2 meters. He told me that there had been two recent "outages" from DCC, who handle all the communications with SMETS2 meters.
OVO will be aware of such instances and can monitor which areas of the country are being affected. So they're becoming more aware of which types of fault are best corrected by the various strategies available to them.
If you feel that what you're experiencing isn't being correctly assessed by OVO, then send them an email with a more accurate set of symptoms. If possible provide dates of what you've noticed and reported.
In my case OVO had been successfully restarting the link between my gas meter and Comms Hub by downloading software updates. But then the symptoms changed - two indicators on the Hub no longer flashed any of the three possible sequences.
It's those little bits of detail which the SMETS2 Team need in order to better understand what's happening. Remember, they can't see what's on your IHD, nor the indicator LEDs. They also see different displays from those you view on the OVO App and your MyOVO page.
Their difficulty is when customers simply report that their Smart Meters are "faulty", or "not working", or provide unclear information such as calling the IHD a "smart meter".
If you want help finding the right description for what you're seeing, then please post here and others of us can discuss the details with you.