I'm very annoyed by this. I took time off work to have the meters fitted and now I'm having to wait for an engineer to call me at a random time to arrange an appointment to come and fix a pairing issue. Everything in your organisation assumes everything will go right first time. If something goes wrong the customer is basically ignored and palmed off with "don't call us, some contractor will call you....". Your advisor helpfully told me I could still submit gas readings by reading the meter. Great! Just like I never bothered to take time off work and have the smart meters fitted at all.
Best answer by Tim_OVO
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