I'm very annoyed by this. I took time off work to have the meters fitted and now I'm having to wait for an engineer to call me at a random time to arrange an appointment to come and fix a pairing issue. Everything in your organisation assumes everything will go right first time. If something goes wrong the customer is basically ignored and palmed off with "don't call us, some contractor will call you....". Your advisor helpfully told me I could still submit gas readings by reading the meter. Great! Just like I never bothered to take time off work and have the smart meters fitted at all.
Best answer by Tim_OVO
If the word 'commission' is showing on the gas meter when you press 0 on the meter's keypad, it isn't a signal issue. This means the meter wasn't set up correctly when the engineer visited the first time. When this happens we will add you to the 'add hoc' appointments list, which means an engineer will be in contact when they're in your area and free. If you're not around when they call, it's no issue. They will try again next time.
In the meantime, make sure to submit these gas readings manually by pressing 9 on the meter's keypad.
Updated on 12/07/2019