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My electricity smart meter is blank and doesn't wake up when pressing buttons on the keypad - why?

  • 15 June 2018
  • 1 reply
  • 4011 views

Ovo has contacted me for meter readings as my meters are not communicating with them but I can’t send any readings as my meter screen is blank and does not wake up from any buttons being pressed on the keypad.
My gas meter is working.
Any suggestions.
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Best answer by Anonymous 18 June 2018, 14:10

Hey @TracySB

It sounds like the meter might be faulty as it should always show something on the screen when pressing buttons on the keypad.

I'd recommend contacting the Care team about this so they can ask a few more questions and book you in for a faulty meter exchange if need be - 0330 303 5063.

Cheers,
Emma

Updated on 12/07/2019
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1 reply

Hey @TracySB

It sounds like the meter might be faulty as it should always show something on the screen when pressing buttons on the keypad.

I'd recommend contacting the Care team about this so they can ask a few more questions and book you in for a faulty meter exchange if need be - 0330 303 5063.

Cheers,
Emma

Updated on 12/07/2019

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