My Smart Meters (Electricity+Gas) were installed 1 week ago along with an In Home Display (IHD). The IHD on day 2 lost connection and I have not been able to get it back since. I have gone online and confirmed that no readings are being sent so at present there is nothing smart about it unfortunately. The Smart meters do not come with any instructions neither does the IHD (in-built tutorial is basic only). Pressing 9 on the Electricity meter turns the digital display on (they have power saving displays) and presents the data you would expect to see on the IHD e.g. used today, used last week etc. There are no issues with my Wi-Fi. I have gone on-line to reset my browser and that doesn't work. I have used WPS and manual key entry to connect the IHD to my Wi-Fi and although it recognizes my ISP (~Sky) it is still not working. Currently I'm unsure if it is not connected to the Wi-Fi or if it cannot connect to the meters themselves (instructions would help). IHD is within 20 metres of the Smart Meters and within Wi-Fi range. I have fixed bars on the IHD. Question: How does a user get their IHD reconnected or confirm Meters are not working properly?
Updated on 12/07/2019
Best answer by Mw2870
One thing you can check is the WAN light on the electricity meter.
If it is flashing then it is connected to the mobile phone network OK and should be sending readings back to OVO.
If it is on solidly or off completely that you have a problem.
Make sure you check the correct light as there is another red light that flashes every time you use a certain amount of electricity.
You will only find the WAN light on the Electricity meter as the Gas meter connects to the Electricity meter to send it's reading.
There is another topic on the forum here where people have similar problems:
Updated on 13/2/2020