Apparently this is been done for my Electricity but not Gas? How do I get my Gas reading to you?
Best answer by Mw2870
Welcome to the forum!
The way the smart meters work is that the Gas meter sends the reading to the electricity meter. The electricity meter connects to the mobile phone network and sends both the gas meter and electricity meter reading to OVO.
It sounds like the electricity meter is communicating with OVO, but maybe the Gas meter is not talking to the electricity meter.
Are they near each other?
Do you have an IHD (In Home Display) and if so, can you see Gas usage on it?
Look on the electricity meter - the middle of the three red lights near the top left of the front (labelled WAN) should be flashing if it has signal.
In the bottom right hand corner of the gas smart meter screen, there is a HAN symbol. The symbol itself will either be; flashing or solid. Can you tell me which?