I had a dual rate Smart Meter installed a couple of months ago, and shortly after noticed that I wasn't being billed for the off-peak electricity any more. I phoned up and spoke to someone who promised it would be looked into and resolved. Thought no more about it until the weather turned colder and I put the storage heaters on. Come the following morning they hadn't charged up, and neither had the hot water (which I don't usually switch on but have since found it's not working either). None of the switches on the board have tripped, and the heaters were working last year, so it must be a case of Ovo not sending a signal to switch to the night rate (or however it works!)
I've had a 45 minute phonecall with Ovo, where I was told that it would be upto 10 working days until my off-peak electricity was restored! Not good enough, so after further discussion I was promised it would be monitored overnight and someone would email me in the morning. This was over a week ago and I've heard nothing, and I still have no off-peak.
I've sent emails, and I've waited on the phone for 20 minutes without getting through. What's the next step to escalate this as a matter of urgency? If it wasn't for the fact that I can't switch energy suppliers due to a clause in the tenancy agreement, I'd have switched from Ovo long ago as I've found them totally incompetent on more than one occasion!
Best answer by stateofit
It does take several weeks to update a meter swap, but it should settle down after that, and I'd think about requesting a smart meter that covers dual rates and the extra terminal ("110"?), it will still be free, and so worth it imho...