Well I had the latest version 2 smart meter installed in October (8 weeks ago)but was not left a manual nor is there an online version (only for version 1). Whilst daily usage is being communicated to the portable device that you plug into a wall socket it seems that my account is only picking up the electricity readings and not the gas. So the question is 'how do I manually read the smart meter for gas?
Best answer by Beth_OVO
If your In-Home Display (IHD) is only showing the electricity, then there could be a communication issue with your gas smart meter. .
If the gas meter is connected to the communication hub (this is at the top of the meter) it will have the word HAN on it, there will also be a signal bar to show the HAN signal strength.
If there's WAN and HAN coverage the WAN and HAN lights will flash every 5 seconds. If the meter is searching for a signal, the lights will flash every 3 seconds, if there's no signal at all the lights will flash every 1 second or they won't flash at all.
If the meter isn't communicating with us, and we haven't been in contact with you, you'll need to get in touch with our Customer Care team. They'll just get you to do a quick survey over the phone, your answers will help them determine what the issue is and how to resolve it. You can contact them on 0330 303 5063 Monday-Friday 8am-6pm.
To take an electricity reading:
Press A - 'TOU rate 1' will be the electricity reading. If you have an economy 7 meter, 'TOU rate 2' will show the rate 2 reading.
To take a gas reading:.
The gas meter has the buttons A, B and C. (C is the options and A & B are to scroll through). When you wake up the meter it should automatically default to the reading screen.
NB: Some meters haven't got the buttons labelled, if that's the case, A is the top button B is the bottom.
Most of the information on the meter screens are for our use, but here's the screens you can get useful information from:
Screen 1 - Readings, active tariff price, standing charge, export reads, meter mode
Screen 2 - date, time, MPAN/MPRN
Screen 5 - Meter signal strength
Hope this helps!
Updated on 12/07/2019