OVO are NOT able to get the smart readings for Electricity from the very first day. The Gas readings seem to be working. The display unit in the house only showed GAS data. After much chasing, OVO sent an engineer to investigate on 20th Dec. The smart meter was replaced with a new one. After 3 days there is still no data for electricity and I suspect the smart readings are not being read. Now, the GAS data is corrupt as my display unit inside suggests that I am consuming £80-£90 worth of gas EVERY DAY !!! We are only 2 person household. I have no idea what kinds of smart readings are being fed but it is an alarming situation.
There is no direct contact number to reach Smart meter team. Has anyone else experienced issues with the new 2nd generation smart meters fitted by OVO ?
Best answer by Nancy_OVO
It sounds like you're looking at the In-Home Display (IHD) and with SMETS2 meters, we're currently having some issues with the information they're displaying. This is an issue with the 'firmware' on the device, and we're in the process of investigating. We should be ready to roll out a fix for this in mid to late January.
This won't affect what you're paying, nor does it mean we aren't in communication with the meters. You can take a manual reading to check your bills are correct by pressing the button A on either meter. The reading will be displayed on the first screen that appears, showing "TOU R1".
Hope this helps!