I prefer the option of the IHD so just I ordered and received one, but while trying to configure/connect the IHD the WAN light has stayed on solid - not all of the time but for about the last 4 out of 5 weeks. Customer services first told me it would need an engineer visit to fix. Within a few days of my first call things burst into life for a week or two but the WAN light is back on solid again for two weeks and counting.
On calling Customer Services again, I was told "the DCC network needs to be reset from time to time and until that happens I need to revert to manual readings". He said the next reset could be in up to 12 weeks. As far as I'm concerned this takes the smart out of "smart meter". I'm expected to do manual readings for the next 3 months !
Is there something wrong with my setup or do I just sit and suffer?
Best answer by Tim_OVO
I'm going to step in here as it's a technical issue that other forum users might struggle with.
Because the meter was able to connect to us before the IHD, and then for a bit after the IHD, I'd like to rule out a few things. Can you disconnect that IHD for a week and see if anything changes (I doubt it will but it's worth ruling out)?
Can you tell me if anything's changes around the meter, or the house in general? Things like a new wall, or a new (metal) object placed near the meter. Anything different after that ID arrived compared to before?
It might be best to answer these questions via a customer service channel: Facebook, Twitter or email (email@example.com).