I'm pretty sure I've seen this in the past but usually it's rectified itself within a day or so, but this has been the case for a few days now (might even be getting on for a week as I can't recall the last time I saw it working successfully now).
Also I'm not sure if it's related or not, but one of the LED bars on the receiver plugged into my router is no longer displaying either (so I've got 3 green LED bars instead of 4). I've tried powering off and back on but it's made no difference.
Any suggestions from the community would be gratefully received. Thanks.
Best answer by Nancy_OVO
Your half-hourly readings are relayed to us through the IHD (strangely - it's just the way the Smart Secure system works), unlike the daily reading which is sent direct from the electricity meter.
If you can't see your daily graph on your MyOVO account or your IHD, this likely indicates that signal between the electricity meter and the IHD isn't strong enough. Try unplugging your IHD, then moving it to a position closer to your electricity meter, plug it back in and turn it on.
If this doesn't help resolve the issue, drop us a message on Facebook or Twitter so we can have a closer look at your account. Be sure to include your account number, full name and DoB in the message.