I Just had my Vcharge installed today and it looks great.
I was told to check my account was now showing Economy 10 and I couldn’t work it out online so I called up the Ovo helpline and they told me they do not do economy 10 unless it was at the property previous to joining ovo.
This then confused me as I thought the whole point of having the vcharge was so that it would use the heaters at the reduced energy rate as per the advert. I swapped my original economy 7 for an ovo smart meter so it was still using economy 7.
I think to top it off the offer ovo were offering me today to extend my energy for two years is even more expensive than I’m paying now which means I would be paying extra for 6 months.
I was on such a high earlier with the new vcharge technology and now I feel deflated, can anyone confirm if the person I was talking to was jut wrong with her advice? Thanks
Best answer by Tim_OVO
All our smart meters will be Economy 7, but that's OK. Your heating system will still give you heating when you need it, from energy when it was cheap: https://www.ovoenergy.com/vcharge.
You just need to remember when your off peak usage is (midnight-7am GMT), so that you can use your other appliances at that time.