For the last six nights and for a week last month my off peak period has been shortened. My system is controlled by the Teleswitch Radio system, I do not have a smart meter and do not want one. I contacted UK power networks last night who told me to report it to OVO energy for a relevant bill correction and for OVO to then contact them about this issue
The OP hours for my area should be 22.30 to 00.30 - 02.30 to 07.30. But have been 00.00 to 00.30 - 02.30 to 07.30 this has affected my heating and my bills, And obviously the many others that are on this system.
Will someone from OVO please help.
Best answer by TerryE
AFAIK, the actual contractual relationship for Teleswitch Radio is with the DNOs. and this setup all predates the current electricity market structure set up completed in the early 2000s. This is why the use of TR and its operating modes vary by DNO rather than RES. Even so your contract is with OVO to supply dual rate electricity with 7 hrs a day at the cheap rate, and as I read the OVO T&Cs, this is their problem that their subcontractor is failing in this obligation. OVOs markup is there to cover the management of this complexity and hide it from the consumer.
I therefore suggest that that you do have an arguable case for a fair rebate for additional costs incurred for this failure. However given that the current average daytime temperature is now in the low 10s °C and we are already well into the spring warm up, I think that OVO could validly argue that any system sized to provide peak heating in Dec/Jan on 7 hrs a night will provide perfectly adequate heat for Mar / Apr on 5½ hrs, so this is more of an annoyance than having a material addition cost or capability to heat your home during a fairly mild spring..