Hi,
I'm an existing OVO user (for a few months now).
I've been told that I can get cheaper evening bills if I install an Economy 7 or Economy 10 meter.
I’ve read the advice here - what do I do next?
Thanks.
Best answer by Darran_OVO
View originalHi,
I'm an existing OVO user (for a few months now).
I've been told that I can get cheaper evening bills if I install an Economy 7 or Economy 10 meter.
I’ve read the advice here - what do I do next?
Thanks.
Best answer by Darran_OVO
View originalUpdated on 14/09/23 by Abby_OVO
Great question to ask about the possibility of changing to an Economy 7 setup. This can be cost-effective if you’re using a considerable amount of electricity overnight.
As we no longer offer a traditional meter replacement, in order to change to an Economy 7 plan, you’ll need to get a Smart Meter installed.
When they are first installed the Smart Meter will match the function of your previous meter (ie a single rate traditional meter will be replaced by a single rate Smart Meter). This function may be updated after the meter is installed but this will depend on the communication of the meter and other technical limitations. If you’d like to discuss the option of updating the function of your Smart Meter to an dual rate, reach out to our Support Team who can advise whether it’s possible on your account.
If an update to your meter is possible your plan will be updated to match the Economy 7 rates available when your current fixed plan started or the current Economy 7 variable rates, if you’re on the Simpler Energy plan. Our Support Team will confirm these rates before updating your plan.
There’s other great benefits to getting a smart meter installed - read more about this here!
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
I would like to know how I can successfully switch to OV energy with a regular Economy 10 meter and then upgrade to a smart meter.
From what I can see on the SSE website, Economy 10 tariffs are on sale to SSE customers who are in effect OVO customers. When I try and sign-up as a new customer it tells me I need to contact OVO Energy. However OVO energy have an FAQ which states they do not support E10 meters. Looking through this forum it appears that OVO do support supplying electricity to customers with E10 meters on an E7 tariff. However other forum posts indicate that OVO will not install an E10 smart meter to replace an E7 one, which is very strange.
I have seen information from SSE customers that they have been getting E10 meters upgraded to E10 smart meters. In fact my sister has a property supplied by SSE which needed a new single rate smart meter installed and she asked the installer about the difficulty of getting an E10 smart meter and he said it is not a problem as he has plenty in this van and he fits loads for SSE customers.
Given that SSE customers are in effect OVO customers, is it now possible to signup to OVO with a standard E10 meter and then get the meter upgraded to an E10 smart meter? Given that all SSE customers seem to be getting migrated to OVO, it seems odd why customers that will soon be migrated, or have already been migrated can get E10 smart meters, but those joining OVO would not be able to.
I cannot find any consistent up-to-date information about this situation on the OVO website. It would be much appreciated if someone from OVO could answer this question comprehensively.
Howdy! I just wanted to let you know that the forum volunteers have acknowledged your thread. We’re going to try and figure this one out and will come back if we find anything.
Thanks!
Thank you. Hopefully if volunteers cannot figure it out, someone from OVO can.
Hi
If you have a two rate meter, you can sign up to a two rate tariff with OVO. At the moment you need to request this on the phone to our Support team: 0330 303 5063. The only real choice is Simpler, protected by the Energy Price Guarantee. Be prepared to fend off suggestions to stick with your current supplier. As there’s not much point in switching, at least price wise.
If the meter isn’t smart, it will change over to it’s off peak register whenever it’s designed to. That might be 7 hours of off peak, it might be 10. Our two rate tariff will work just fine. When we fit a smart meter, that’s when the option for ‘economy 10’ is lost. OVO smart meters only support 7 hours of off peak.
Hope that makes sense!
Hi Tim, thanks for your reply. I understand what you have said, but you have only really partially answered the question. I would like to know why SSE customers, also effectively OVO customers seem to be able to obtain E10 smart meters, but customers joining OVO directly appear not to be able to? Also I have seen the FAQ for SSE customers being migrated to OVO systems that OVO will fully support E10 customers being migrated from SSE. I would like to know how SSE customers are able to obtain E10 smart meters given that they are effectively OVO customers?
Hey
Thanks for your great question.
I have never heard of this, are you able to send us the link to the page you are seeing so we can look into this further? Could it mean customers with traditional meters? Or is it specifically that OVO will maintain the Economy 10 function on new customers with smart meters?
Let’s get to the bottom of this!
Yes sure. The page the support for E10/E7 is mention on is here:
https://www.ovoenergy.com/ovo-and-sse
Go down to the section which says:
I’m on Economy 7/10 with SSE. Will you still support my meter type?
Answer: We will indeed. In time, all Economy 7/10 customers at SSE will be moved to OVO. And we’ll let you know in writing a couple of weeks before this happens.
What is more, my sister was told a meter engineer fitting smart meters for SSE/OVO that he has a loads of E10 smart meters in his van which he has been fitting for SSE customers.
I have also seen a recent post by an SSE customer on an E10 forum that SSE/OVO have indeed been doing this.
https://economy10.com/forum/t/sse/ - look at the last post from 10th October 2022.
SSE supply smart E10 meters to replace radio switched meters I was on superdeal before. OVO used to support but have stopped even though they are using the same smart meters (Alcara). I live in the southern supply district so for other areas I’m not sure what is available.
It seems that as SSE is OVO, someone in OVO must be arranging and dealing with these setups, so it must be possible.
Hey
Thanks for your response.
That’s interesting, so it seems your previous supplier may have supported Economy 10 according to that customer. OVO don’t unfortunately, unless you’re traditional as advised by Tim.
If you are smart you’ll be changed to Economy 7 rates. If you still have Economy 10, and would like to keep your Economy 10, it might be worth trying to find another supplier that supports this set up.
Hope this helps.
OVO have just fitted my home with a smart meter Aclara type SGM1415-B
I have read you very helpful guides on the Aclara smart meter and It seems that I have SMETS2 meter (SGM1415-B) on single phase electricity (SGM1415-B) fitted with 5 relays (SGM1415-B)
Why do I need 5 relays?
Does this mean that the meter is capable of handling the Economy 10 Tarriff?
It will be great if I can!!
Howdy
I’m afraid Economy 10 isn’t supported on the vast majority of Smart Meters unfortunately. I’m not aware of any that can. They do support Economy 7 though. E10 is sadly dying out completely.
The SMETS2 Aclara SGM1415-B is indeed a Five-Terminal model. It’s designed to be able to manage controlling loads like storage heaters so that they only come on at appropriate times (such as Economy 7 Night/Off-Peak Rates), which is something not present in the regular Aclara SGM1411-B. The SGM1415-B would have been installed at your property because you either told OVO you’ve got something like Storage Heaters, or the installing engineer identified you needed to have an existing Five-Terminal Meter replaced.
Your new meter has full support for E7 including load switching.
Hope this helps!
Thanks for the feedback by the way, I’m glad you find the forum guides useful! They take a LOT of work to create but I really appreciate the fact people enjoy them. :)
Thanks for your help.
Had the new SGM1415-B meter fitted yesterday. So far so good!!!
I am a loy customer of OVO. I have just Renewed my Tariff with OVO FOR ANOTHER YEAR .
After i renewed my contract
MY housing association has informed me thatthey are Refitting my heating System With Storzge heaters so I meen Economy 7 or the equivalent Setting up in my Home.
Im supposed to be on OVOS vunerable list , but when i phoned up to speak to someone from OVO Team i was Quiet Rudely Told we cant Help you with an Economy 7 Tariff and Suggest you Try to Cross over to another Supplyer ??
This Aftef allways Being in Credit through the years i have been with . I thought the idea was to keep Customers mot tell them to go Elswhere? The Cystomer service Rep from OVO , Didnt even try to offer Me an alterbarive Tariff just said I think you should try snother Electric Supplier because we wont offer you an Econo.y 7 Tariff . Can anyone Advise me What i can do Please as Customer Services Haven't.
Thank you .
Tell the housing association you don't want storage heaters. It's not worth it as you'd be downgrading your system.
Bromford in particular, appears to be obsessed with installing storage heaters at literally every single property they can get their hands on.
If you don’t already have storage heaters, it’s not worth switching to them.
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