I felt that the customer service was very good. Highly unlikely I will stay with OVO at the end of this contract
Best answer by Nancy_OVO
It's a shame to hear this issue is making you want to switch away, and I'm sorry for the inconvenience it's caused. Our Tech team are hard at work at the minute tackling a number of known issues on the app and website which should be resolved very shortly.
If you'd like us to take a look at your account and provide an update, drop the team a message on Facebook or Twitter including your account number, full name and DoB.