this is a 2-fold complaint/question;
1. my DD amount. I received a bill worked out on 24.04.2022 saying I was £108 in debit. However, had you worked this out on 25.04.2022 and received my due DD of £110, my account would be in credit. On this basis you have seen fit, against current gov advice or so I’m led to believe, to raise my regular DD payment and I do not agree with the way this has been done. I would like this DD amount reverted back as my payments directly relate to my usage and has done for years with SSE.
2. I tried discussing this on your webchat function this morning, 06.05.2022. After being passed on to 'someone more appropriate' twice, I am still awaiting a response form the operative who appears to have just disappeared without a single word. Have now been waiting over an hour and counting. I find this disgusting customer service.
Since the switch from SSE to OVO the customer service side has been nothing short of second rate every single time.
Has anyone else been seeing the same issues at all? If so, were they dealt with and rectified?
Best answer by Jess_OVOView original