Anyone else had credit in their account they weren’t expecting?….
Best answer by Blastoise186
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Userlevel 7
+1
- Plan Zero Hero
- 7095 replies
-
3 May 2022
- Answer
Hi
What kind of credit do you mean by that? There’s various ways that this can happen and a few extra clues can sometimes help to solve the puzzles.
I’m only a forum volunteer myself, so I can’t access your account. However, if you think you’ve had a refund that shouldn’t have happened, please feel free to flag this up with the Support Team and they can take a look for you.
Userlevel 7
Any updates on this one,
We’d love to hear if you managed to get to the bottom of that mystery credit!
We had an unexplained credit to our bank account. We have loaded quite a big positive balance to Ovo so that we don’t get any nasty shock when the prices go up and our direct debit is no longer enough. I would have expected that a credit for any reason would simply have been added to our positive balance. Ovo didn’t inform us of the refund - I only saw it today by chance, when checking our bank statement. An explanation would be useful. I don’t want our positive balance to be eroded just by Ovo paying cash refunds back to our bank account.
Userlevel 7
+1
- Plan Zero Hero
- 7095 replies
-
18 October 2022
I’m afraid it’s a government decision to send the EBSS to your bank account. OVO has no say over it.
You should check MyOVO for a full breakdown by the way. It’ll all be under Charges in detail for the latest billing cycle.
+1
How much was the credit? is it a balance of the EBSS credit from the government (so maximum of £67, or is it something bigger? if the latter OVO could have policies to limit excessive customer balances - particularly if the account balance attracts interest.
But as forum volunteers we’re not best placed to judge.
Thanks for the replies. It’s £66.00, and I would really prefer it actually to be used directly for my energy bills. I know I can just credit it to the account again, but this is an extra hassle I could do without. But I guess this is typical of the most incompetent shambolic government we’ve had in living memory.
Userlevel 7
+1
- Plan Zero Hero
- 7095 replies
-
18 October 2022
I’m afraid regardless of who you’re with, the £66 would end up in the bank anyway.
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