My IHD3 failed in March and I was without a device until I received an IHD6 in August. Unfortunately the display still isn’t talking to the SMET2 meters despite numerous phone calls to OVO.
It is showing the default out of the box information but I am being told by OVO that it is registered on their system. The issue appears to be local communication between the smart meter(s) and the IHD.
The “pairing” issue has been ongoing since the 25th August and has now been escalated to the Smart Metering Team. I’m being told that I just have to wait for them to call me and/or perform a firmware update on the meters.
How long should I expect to wait?
Best answer by TransparentView original