Updated on 10/10/22 by Tim_OVO: Just so you know, we’ve closed the ‘opt in’ stage of this test, but the new design is now rolled out to 50% of users. We’ll be monitoring how it goes, making some improvements, and then all customers should see the new design at some point soon. Let us know what you think if you’re new to this billing feature in the comments below!
We know that it’s more important than ever to understand your bills and how much your energy is costing, so we’re testing out a new design for the billing history page on our website. All you need to do is log in, head to billing history, and look out for this option.
Once you click ‘See the new design’, you’ll see a redesigned page that we hope makes your bills easier to understand. While we’re running the test, you’ll still be able to switch between the old design and the new one as much as you like.
We don’t want to influence your opinions too much — it’s great if you can discover how it works without us leading you — so we won’t give much more detail in this thread. But we’d appreciate your honest feedback, so let us know if it makes things easier for you (or not).
Thanks,
OVO Energy
